CHARLOTTE MAXWELL
Kingston,St. Andrew
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Technology Plus
Kingston, Jamaica
04.2023 - 05.2024
- Provided exceptional service to Customer in person and via phone
- Did payroll for Welders
- Maintained accurate records and documentation
- Collaborate with team members and Manager alike to ensure effective operation of office
- Efficient in Microsoft Office
St. Andrew Justices of the Peace-Office Admin
Association Limited
Kingston, Jamaica
03.2018 - 05.2021
- Providing personal assistance and secretarial duties to the President of the St
- Andrew Justices of the Peace Association Limited, by managing her diary, taking her private messages, drafting, dispatching and handling of her correspondence, preparing monthly reports, and assisting with the planning and organising of the JP's commissioning ceremonies
- Organising and coordinating training for the St
- Andrew JP Membership, sending out daily advisories to the membership, and collection of membership fees
Customer Service Rep
Xerox International
Kingston, Jamaica
08.2008 - 04.2016
- Took calls from customers responding to and handling any concerns they may have
- Duties include handling many inbound and outbound calls to and from customers, attending to customers' needs or matters
- Furnishing helpful solutions to their concerns
Store Manager
Cash Plus Ltd
Kingston, Jamaica
01.2005 - 01.2007
- Oversee the daily activities and operations of the store, ensuring it runs smoothly and effectively
- Motivating and training staff
Education
MBA - Education
East Bridge University
Paris, France01-2025
Bachelor of Arts - Business Administration And Management
Heart NTA
Kingston10-2024
Associate Degree - Human and Resource Management, Communication, Industrial Relations, Recruitment Process, Policy and procedures
Heart NTA
Kingston06.2024
Associate Degree - Business Administration
Heart NTA
Kingston06.2024
Core Hospitality Competence - Customer Service, Front Desk Operations, Marketing strategies, International tourism
Distinction College
Kingston06.2019
Supervisory Management - Certification
UWI Continuing Studies
Kingston12.2011
High School Diploma - Certification
Excelsior High School
Kingston01.1996
Skills
- Team Building
- Communication
- Soft Skills
- Creativity
- Adaptability
- Time Management
References
Available Upon Request
Languages
- English, Native
- Jamaican, Native
References
References available upon request.
Timeline
Customer Service Specialist
Technology Plus
04.2023 - 05.2024
St. Andrew Justices of the Peace-Office Admin
Association Limited
03.2018 - 05.2021
Customer Service Rep
Xerox International
08.2008 - 04.2016
Store Manager
Cash Plus Ltd
01.2005 - 01.2007
MBA - Education
East Bridge University
Bachelor of Arts - Business Administration And Management
Heart NTA
Associate Degree - Human and Resource Management, Communication, Industrial Relations, Recruitment Process, Policy and procedures
Heart NTA
Associate Degree - Business Administration
Heart NTA
Core Hospitality Competence - Customer Service, Front Desk Operations, Marketing strategies, International tourism
Distinction College
Supervisory Management - Certification
UWI Continuing Studies
High School Diploma - Certification
Excelsior High School
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