Chantelle Grant
Darliston,Westmoreland
Summary
Task-driven with a sharp memory, eye for detail, energetic and friendly receptionist providing administrative support and customer service to clients and internal staff. Provides excellent customer service, builds relationships and seeking a position with a respectable company to assist with secretarial responsibilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Icon Importers & Distributors
Jamaica, Westmoreland
10.2023 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Petersfield High School
Petersfield Westmoreland06.2021
Skills
- Friendly, Positive Attitude
- Team Building
- Excellent Communication
- Written and Verbal Communication
- Dependable and Responsible
- Attention to Detail
- Data Entry
- Team Management
Timeline
Customer Service Representative
Icon Importers & Distributors
10.2023 - 08.2024
High School Diploma -
Petersfield High School