Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Adams

Brooklyn

Summary

Accomplished professional with a diverse background spanning airport operations at Jetblue Airways to medical and administrative support. Excelled in enhancing customer experiences, streamlining data entry processes, and leveraging MS Word and Excel for operational efficiency. Demonstrated exceptional communication and organizational skills, significantly improving client service delivery and operational workflows.

Overview

6
6
years of professional experience

Work History

Airport Operations Agent

Jetblue Airways
06.2021 - 11.2021
  • First point of contact, created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves.
  • Used Saber to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
  • Provided announcements to passengers to explain baggage procedures.
  • Processed upgrades and standby requests, maximizing revenue opportunities for airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Resident Support Specialist

Adapt Community Network
04.2019 - 04.2020
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Handled caseload of more than 300 clients.
  • Coordinated community resources and secured referrals.

Medical Assistant Technician

Xpress Urgent Care
03.2017 - 01.2018
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.

Administrative Assistant

Campbell Property Management
10.2015 - 07.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

No Degree - Medical Assisting

Florida Career College
Florida
01.2018

High School Diploma -

Brookshire International Academy
San Diego
07.2017

Skills

  • Safety and Emergency Procedures: Knowledgeable in aviation safety protocols, emergency evacuation procedures, and first aid, with the ability to act quickly and effectively in emergencies
  • Effective Communication: Strong verbal and written communication skills, able to convey information clearly and professionally to passengers and crew Proven ability to deliver high-quality service, addressing passenger needs, resolving issues, and ensuring a positive travel experience
  • Multitasking and Time Management: Capable of managing multiple tasks simultaneously, prioritizing responsibilities, and staying organized in a fast-paced environment
  • Adaptability and Flexibility: Ability to adjust to changing situations, schedules, and environments, maintaining composure and professionalism under pressure
  • Team Collaboration: Experience working collaboratively within a team, contributing to a supportive and cooperative work environment
  • Attention to Detail: Focused on accuracy in performing duties such as safety checks, documentation, and compliance with airline regulations
  • Physical Stamina: Able to stand for extended periods and lift and carry up to 70 lbs, handling physical demands of job effectively

Timeline

Airport Operations Agent

Jetblue Airways
06.2021 - 11.2021

Resident Support Specialist

Adapt Community Network
04.2019 - 04.2020

Medical Assistant Technician

Xpress Urgent Care
03.2017 - 01.2018

Administrative Assistant

Campbell Property Management
10.2015 - 07.2016

No Degree - Medical Assisting

Florida Career College

High School Diploma -

Brookshire International Academy

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Chantel Adams