Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to gain client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Representative
The Office Guru's
11.2024 - 06.2025
Generated additional sales opportunities with upselling and cross-selling techniques.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative
VXI
06.2021 - 09.2021
Sales Representative (VXI)
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Small entrepreneur
Saucey's Boutique
01.2015 - Current
Small entrepreneur (2015-current)
Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
Secretariat
Food for the Poor
01.2020 - 04.2020
Secretariat at Food for the Poor (2020)
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
BPO Customer Service / Sales representative
Ibex Global
09.2018 - 01.2020
BPO Customer Service / Sales representative from (2018-2020)
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
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St Hugh's High and St Mary Technical High School
Certificate - Customer Service
The Heart Institute
Kingston
Post-Graduate Certificate - Phlebotomy
Distinction College
Kingston
04.2024
Skills
Written communication
Organizational skills
Knowledge of Microsoft
Oral communication
Customer service
Sales expertise
Certification
Heart certificate in the Fundamental of Customer Engagement (B.P.O training)