Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chante Morris

Kingston

Summary


I am committed to driving excellence while actively pursuing opportunities for professional growth and development. I thrive in collaborative environments where creativity and strategic problem-solving lead to impactful outcomes.

Overview

5
5
years of professional experience

Work History

Collections Officer - Client Credit Management

CIBC Caribbean
04.2024 - Current
  • Managed high-volume inbound and outbound calls to delinquent customers, using dialers and manual dialing.
  • Provided detailed, factual information to personal and business banking clients regarding their credit and debit accounts.
  • Maintained accurate logs of all customer service activities in the system, ensuring proper record-keeping for investigations.
  • Obtained complete information from customers, verified facts, and solicited payment commitments.


  • Investigated customer issues using internal systems (ICBS, TSYS) and provided factual resolutions.
  • Handled pre-authorized treatments for delinquent accounts, referred cases to the appropriate teams for processing, and escalated unresolved issues to management.
  • Adhered to service level agreements, productivity standards, and operational policies governing the department.
  • Ensured compliance with the bank's policies, operational standards, and collection procedures.
  • Developed skills through continuous learning, attending training specific to the role.

Assistant Team Lead -Underwriting

Marathon Insurance Broker
09.2023 - 02.2024
  • Assist clients with the renewal and issuing of insurance policies
  • Assess and evaluate the risks associated with insurance policies
  • Prepare monthly budget.

Engagement Specialist

Startek Inc
09.2019 - 04.2023
  • Handled emails and calls with great time management, efficiency and customer satisfaction
  • Assisted both new and tenured colleagues in maneuvering the system and building their job knowledge
  • Displayed high levels of patience and empathy in effectively diffusing escalated situations all while always remaining professional
  • This resulted in an increased FCR.

Human Resource Assistant

ODPEM
08.2019 - 09.2019
  • Provided payroll information
  • Welcomed new employees to the organization
  • Conducted Orientations twice per week for new hires
  • Maintained employee's confidence and protects operations by keeping human resource information confidential.

Debt Recovery Specialist

Jamaica Collections & Recovery Services (JCRS)
06.2019 - 07.2019
  • Office Services, secretarial and clerical duties.
  • Ensured that delinquent accounts became active.
  • Prepared monthly reports.

Education

BBA - Production And Operations Management

University of Technology
Jamaica
11.2023

High School Diploma - Business Administration

St. Andrew Technical High School
Jamaica
06.2018

Skills

  • Customer Service
  • Time Management
  • Risk Management
  • Project Management
  • Underwriting
  • Attention to detail
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Word

Languages

English

Timeline

Collections Officer - Client Credit Management

CIBC Caribbean
04.2024 - Current

Assistant Team Lead -Underwriting

Marathon Insurance Broker
09.2023 - 02.2024

Engagement Specialist

Startek Inc
09.2019 - 04.2023

Human Resource Assistant

ODPEM
08.2019 - 09.2019

Debt Recovery Specialist

Jamaica Collections & Recovery Services (JCRS)
06.2019 - 07.2019

BBA - Production And Operations Management

University of Technology

High School Diploma - Business Administration

St. Andrew Technical High School

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Chante Morris