Chantal Laidlaw

§ Provided customers with needs based financial advice on how to make their money work for them, and making intelligent investment decisions

§ Met monthly sales targets

§ Delivered Legendary customer service on every call giving customer a feeling of satisfaction knowing that they are banking with TD Canada Trust

§ Provided technical support and troubleshooting

§ Deescalated calls through application of the HEAT model

§ Supported collegues through identification of correct procedures and situation handling

§ Operated using multiple softwares in a high volume environment

· Supported project staff in tracking and monitoring budgets and expenditures, investigating discrepancies, and providing regular reports

· Performed bookkeeping, payroll, and other accounting activities in accordance with GAAP

· Maintained executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences

· Communicated with municipal bodies to ensure building and plumbing standards and specification are adhered to, took out out permits and requested inspections

· General administrative duties (filing, printing, ordering stationery)

Prepared invoices, Accounts Receivable, Accounts Payables

§ Planned and coordinated meetings to track project deliverables and discuss project backlogs

§ Scheduled jobs in accordance with importance, category and the availability of raw material and labour

§ Restructured, revamped and aligned the Work Management System at the Rockfort Power Plant to optimal standards

§ Generated, analysized and managed KPI reports to provide feedback to management.

§ Assisted Project Manager in conducting risk analysis and possible mitigation

§ Instrumental in the development of the root cause analysis for repeat failures on the plant

§ Provided support in the preparation of the Project Proposal Document and the preparation of annual capital budgets for departments

§ Analyzed project outcomes and system performance for forecasting

§ Instrumental in the development of the root cause analysis for repeat failures on the plant

§ Used microsoft excel to create macros and generate reports

§ Used Oracle to do project accounting and procurement

§ Drafted budgets for specialized labour force