KEDESHA HINES
Kingston,JM
Summary
Motivated customer service professional with exceptional communication skills, recognized for enhancing customer satisfaction and minimizing wait times. Demonstrated ability to adapt quickly to new challenges while ensuring efficient order processing and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hot off the press
New Kingston
01.2024 - Current
- Greeted customers in a friendly and professional manner, resulting in an increase in customer satisfaction.
- Processed orders that came in via walk-ins, phone or email accurately and efficiently, resulting in a reduction in customers' wait time.
- Completed multiple tasks and met all deadlines to maintain smooth operations.
- Assisted customers with copying, printing, and scanning documents to meet their needs.
- Answered customer queries and delivered professional service in a timely manner.
Education
High School - Cxc subjects, Cape subjects
Merl Grove High School
77 Constant Spring Road, Kingston07-2023
Skills
- Order processing
- Call handling
- Customer engagement
- Computer proficiency
- Graphic design
- Fast Learner
- Team Player
- Exceptional communication
References
Available upon request
Timeline
Customer Service Representative
Hot off the press
01.2024 - Current
High School - Cxc subjects, Cape subjects
Merl Grove High School