Chantae Brown
Ocho Rios
Summary
Hardworking individual with a good personality, great work ethics and a good attitude also I’m a very knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Ibex global
Drauxhall
06.2024 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered incoming calls promptly and professionally within company standards.
Bamboo beach club
Ocho Rios
02.2024 - Current
- Company Overview: Very hardworking individual with good work ethics and great communication skills
- Very hardworking individual with good work ethics and great communication skills
Education
Graduate from high school - Cxc-cape
Morant bay high school
Ocho Rios, Jamaica01.2022
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Customer relationship management
- Effective communication
- Team collaboration
Timeline
Customer Service Agent
Ibex global
06.2024 - Current
Bamboo beach club
02.2024 - Current
Graduate from high school - Cxc-cape
Morant bay high school