Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Chanell Brown

Kingston,Jamaica

Summary

Dynamic and dedicated server with extensive experience at GrandPineapple, Sandals, and Beaches, excelling in customer service and problem-solving.blem-solving. Proven ability to enhance guest experiences through effective communication and food knowledge. Recognized for maintaining high standards of food safety and sanitation while fostering a positive dining atmosphere. Energetic server with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining a professional rapport with team members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

GrandPineapple Resort & Spa Negril
, Jamaica
01.2023 - 01.2024
  • Customer Service – Warmth and attentiveness are key. Guests should feel valued, respected, and well taken care of. Communication – clear and polite communication ensures orders are accurate, and expectations are met.
    Multitasking – handling multiple tables, orders, and special requests without missing a beat is a must.
    Problem-solving – addressing complaints and finding quick solutions keeps guests happy, and service flowing smoothly.
    Food & Beverage Knowledge – Understanding the menu, pairing drinks, and answering guests' inquiries builds trust and enhances the experience.

Certified Waitress

Sandals Negril Resort & Spa
, Jamaica
01.2017 - 01.2018
  • Customer Service – Warmth and attentiveness are key. Guests should feel valued, respected, and well taken care of.Communication – Clear and polite communication ensures orders are accurate and expectations are met.
    Multitasking – Handling multiple tables, orders, and special requests without missing a beat is a must.
    Problem-Solving – Addressing complaints and finding quick solutions keeps guests happy and service flowing smoothly.
    Food & Beverage Knowledge – Understanding the menu, pairing drinks, and answering guest inquiries builds trust and enhances the experience.

Certified Waitress

Beaches Negril Resort& Spa
Kingston, Jamaica
01.2016 - 01.2017
  • Cashing
  • Taking and preparing customers order
  • Sanitation of work areas
  • Greeted customers
  • Seated customers
  • Implemented new menu instructions
  • Presented menus
  • Assisted waiters with drink orders
  • Greeted customers
  • Set up tables in accordance with restaurant's policy
  • Took orders
  • Served food and beverages
  • Polished silverwares
  • Cleaned tables and floor of dining area
  • Maintained excellent appearance of restaurant's working areas

Education

Some College (No Degree) - Food And Nutrition

Seaforth High School
Jamaica
06-2013

Skills

  • Time management
  • Customer Service
  • Food safety
  • Creativity
  • Flexibility
  • Menu presentation
  • Food sanitation
  • Active listening
  • Communication skills
  • Positive attitude
  • Tableside etiquette
  • Guest engagement
  • Supply restocking
  • Hostess support
  • Strong work ethic
  • Team member support

References

  • AnnaKay Robinson, 18764559029, robinsonannakay15@yahoo.com, Health, Safety & Environment Coordinator
  • Rayon Watson, 18765091136, rayon263@gmail.com, Sergeant of Police

Languages

English, Excellent

Certification

  • Dining room certifications
  • Housekeeping certification(level1)
  • HealthCare Certification (Allied health level 2)

Timeline

Server

GrandPineapple Resort & Spa Negril
01.2023 - 01.2024

Certified Waitress

Sandals Negril Resort & Spa
01.2017 - 01.2018

Certified Waitress

Beaches Negril Resort& Spa
01.2016 - 01.2017

Some College (No Degree) - Food And Nutrition

Seaforth High School

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Chanell Brown