Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Languages
References
Timeline
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Caviann Grant

Ocho Rios,JA

Summary

Dynamic and results-driven professional with 10+ years in customer service. Strong passion for delivering exceptional customer service. Proven ability to create memorable experiences for clients while effectively achieving sales targets. A dedicated team player skilled in training and motivating staff to enhance performance and foster a collaborative work environment. Seeking to leverage my extensive experience in retail sales and customer relationship management to contribute positively to a forward-thinking organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Carnival Cruise line
04.2024 - Current
  • Providing all Guests with exceptional customer service
  • Providing swift resolutions for guests' complaints and issues
  • Completing all side duties in a timely manner
  • Accept cash payments, credit/ debit card
  • Register guests, handle check-in and check-out, provide front desk services
  • Receive and log lost items and arrange for lost luggage tracking.

Customer Service & Sales

Nexus Tours
02.2023 - 04.2024
  • Responsible for representing all Guests brought in by Westjet and Sunwing airlines
  • Assisted guests with booking excursions while on vacation
  • Provided weekly reports on Arrivals and Sales
  • Provided customer service and sales support to customers

Reservations Specialist

ITEL Smart Solutions
05.2021 - 12.2022
  • Relayed information on availability, pricing, and discounts to customers.
  • Modify and Cancel Reservations
  • Upsell and assist guests with issues they may have
  • Providing detailed information about reservations
  • Assist guests with stay complaints.
  • Managed customer inquiries and reservations through multiple communication channels.
  • Assisted clients with travel arrangements, ensuring compliance with company policies.

Concierge/Sales Representative

Renova Spa (RIU Mammee Bay)
12.2019 - 12.2020
  • Informing incoming and current guests about the spa and its amenities.
  • Responsible for booking services for the spa.
  • Initiate new ways of providing information and executing said initiatives.
  • Initiating proper sales strategies to close the sale with a satisfying guest.

Spa Receptionist

Grand Bahia Principe Resort
01.2018 - 12.2019
  • Managed the reception area including greeting guests, responding to telephone, email and in-person requests.
  • Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using in-house system database.
  • Contributing to administrative support tasks such as proofreading transcribing handwritten information or operating calculators or computers to work with pay records invoices and balance sheets or other documents.
  • Responsible for opening and closing the spa as per operating procedures.

Sales Associate

Bijoux Jewelers
01.2015 - 12.2017
  • Held the position of Pandora team leader to ensure all training guidelines and sales techniques were being properly executed.
  • Ensured a high level of customer service was constantly maintained.
  • Increased the average customer returns by 2/3 times per year.
  • Worked 8-12 hours shifts to meet great customer service.
  • Trained and became a certified Breitling Captain 2016
  • Worked with luxury jewelry and watch brands e.g. (Omega, Rolex, Movado, Breitling etc.).

Sales Representative and Cashier

Piraná Joe Souvenirs
01.2013 - 12.2014
  • Responsible for greeting guests when they arrived.
  • Assisted customers in product selection and provided detailed information to enhance their shopping experience.
  • Managed customer transactions efficiently while maintaining a high level of accuracy in cash handling.
  • Collaborated with team members to achieve sales goals and improve overall store performance.

Education

High School Diploma -

Ocho Rios High School
Ocho Rios
07.2012

Skills

  • Great observational skills
  • Customer service excellence
  • Effective communication
  • Training and development
  • Team leadership

Certification

  • CSEC Mathematics, Grade 3, 08/01/16
  • CSEC English Language, Grade 1, 08/01/16
  • CSEC Integrated Science, Grade 2, 08/01/16
  • CSEC English Literature, Grade 2, 08/01/16
  • CSEC Biology, Grade 2, 08/01/16

Hobbies and Interests

  • Spending Family Time
  • Traveling
  • Creating Team Building Activities
  • Trying New Restaurants
  • Cooking

References

References available upon request.

Languages

English

References

References available upon request.

Timeline

Guest Services Associate

Carnival Cruise line
04.2024 - Current

Customer Service & Sales

Nexus Tours
02.2023 - 04.2024

Reservations Specialist

ITEL Smart Solutions
05.2021 - 12.2022

Concierge/Sales Representative

Renova Spa (RIU Mammee Bay)
12.2019 - 12.2020

Spa Receptionist

Grand Bahia Principe Resort
01.2018 - 12.2019

Sales Associate

Bijoux Jewelers
01.2015 - 12.2017

Sales Representative and Cashier

Piraná Joe Souvenirs
01.2013 - 12.2014

High School Diploma -

Ocho Rios High School
Caviann Grant