Caviann Grant
Ocho Rios,JA
Summary
Dynamic and results-driven professional with 10+ years in customer service. Strong passion for delivering exceptional customer service. Proven ability to create memorable experiences for clients while effectively achieving sales targets. A dedicated team player skilled in training and motivating staff to enhance performance and foster a collaborative work environment. Seeking to leverage my extensive experience in retail sales and customer relationship management to contribute positively to a forward-thinking organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Carnival Cruise line
04.2024 - Current
- Providing all Guests with exceptional customer service
- Providing swift resolutions for guests' complaints and issues
- Completing all side duties in a timely manner
- Accept cash payments, credit/ debit card
- Register guests, handle check-in and check-out, provide front desk services
- Receive and log lost items and arrange for lost luggage tracking.
Customer Service & Sales
Nexus Tours
02.2023 - 04.2024
- Responsible for representing all Guests brought in by Westjet and Sunwing airlines
- Assisted guests with booking excursions while on vacation
- Provided weekly reports on Arrivals and Sales
- Provided customer service and sales support to customers
Reservations Specialist
ITEL Smart Solutions
05.2021 - 12.2022
- Relayed information on availability, pricing, and discounts to customers.
- Modify and Cancel Reservations
- Upsell and assist guests with issues they may have
- Providing detailed information about reservations
- Assist guests with stay complaints.
- Managed customer inquiries and reservations through multiple communication channels.
- Assisted clients with travel arrangements, ensuring compliance with company policies.
Concierge/Sales Representative
Renova Spa (RIU Mammee Bay)
12.2019 - 12.2020
- Informing incoming and current guests about the spa and its amenities.
- Responsible for booking services for the spa.
- Initiate new ways of providing information and executing said initiatives.
- Initiating proper sales strategies to close the sale with a satisfying guest.
Spa Receptionist
Grand Bahia Principe Resort
01.2018 - 12.2019
- Managed the reception area including greeting guests, responding to telephone, email and in-person requests.
- Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using in-house system database.
- Contributing to administrative support tasks such as proofreading transcribing handwritten information or operating calculators or computers to work with pay records invoices and balance sheets or other documents.
- Responsible for opening and closing the spa as per operating procedures.
Sales Associate
Bijoux Jewelers
01.2015 - 12.2017
- Held the position of Pandora team leader to ensure all training guidelines and sales techniques were being properly executed.
- Ensured a high level of customer service was constantly maintained.
- Increased the average customer returns by 2/3 times per year.
- Worked 8-12 hours shifts to meet great customer service.
- Trained and became a certified Breitling Captain 2016
- Worked with luxury jewelry and watch brands e.g. (Omega, Rolex, Movado, Breitling etc.).
Sales Representative and Cashier
Piraná Joe Souvenirs
01.2013 - 12.2014
- Responsible for greeting guests when they arrived.
- Assisted customers in product selection and provided detailed information to enhance their shopping experience.
- Managed customer transactions efficiently while maintaining a high level of accuracy in cash handling.
- Collaborated with team members to achieve sales goals and improve overall store performance.
Education
High School Diploma -
Ocho Rios High School
Ocho Rios07.2012
Skills
- Great observational skills
- Customer service excellence
- Effective communication
- Training and development
- Team leadership
Certification
- CSEC Mathematics, Grade 3, 08/01/16
- CSEC English Language, Grade 1, 08/01/16
- CSEC Integrated Science, Grade 2, 08/01/16
- CSEC English Literature, Grade 2, 08/01/16
- CSEC Biology, Grade 2, 08/01/16
Hobbies and Interests
- Spending Family Time
- Traveling
- Creating Team Building Activities
- Trying New Restaurants
- Cooking
References
References available upon request.
Languages
English
References
References available upon request.
Timeline
Guest Services Associate
Carnival Cruise line
04.2024 - Current
Customer Service & Sales
Nexus Tours
02.2023 - 04.2024
Reservations Specialist
ITEL Smart Solutions
05.2021 - 12.2022
Concierge/Sales Representative
Renova Spa (RIU Mammee Bay)
12.2019 - 12.2020
Spa Receptionist
Grand Bahia Principe Resort
01.2018 - 12.2019
Sales Associate
Bijoux Jewelers
01.2015 - 12.2017
Sales Representative and Cashier
Piraná Joe Souvenirs
01.2013 - 12.2014
High School Diploma -
Ocho Rios High School