Casene Walker

• Prepared detailed reports on staffing needs and personnel changes.
• Conducted daily inspections of all guest rooms to ensure quality standards were met.
• Provided guidance and support to Room Attendants during their shifts.
• Coordinated with other departments to ensure smooth operations throughout the hotel.
• Implemented innovative methods for improving service delivery standards.
• Developed strategies for increasing team productivity and efficiency.
• Ensured proper maintenance, cleanliness, and safety of all hotel areas.
• Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
• Handled employee grievances in accordance with company policies and procedures.

• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Practiced safe work habits and wore protective safety equipment.
• Inventoried incoming supplies and placed items in stock for use by personnel.
• Collaborated with multiple departments to maximize workflow and efficiency.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Explained goals and expectations required of trainees.

• Researched current trends in the entertainment industry to inform marketing strategies.
• Provided support at live events such as concerts or festivals.

• Supports the Entertainment Manager in coordinating and executing entertainment offerings, such as events, shows, and parties for guests.

• Resolved guest complaints promptly and professionally.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Worked closely with performers to ensure that shows ran smoothly and efficiently.
• Provided direct supervision to entertainment staff, ensuring compliance with all safety regulations and policies.
• Monitored inventory levels of supplies necessary for entertaining activities and placed orders when stock was low.

• Ensured compliance of all legal requirements related to the entertainment industry.
• Researched current trends in the entertainment industry and adapted accordingly.
• Organized and coordinated music, performers, and other entertainment for special occasions.
• Negotiated contracts with vendors such as sound engineers, lighting technicians.