Skilled Business Support Officer versed in handling business administrative and operational needs with little oversight. Proficient in clerical support, customer service, document preparation and presentation development. Seasoned in assessing team efficiency and performance and developing incentive programs to increase productivity and morale.
Hi, I’m
Carolyn Henry
Banker
Summary
Overview
23
years of professional experience
4
years of post-secondary education
Work History
JMMB Bank Jamaica LtdOcho Rios
Business Support Officer Level II
11.2008 - Current
Job overview
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Executed training programs.
- Held meetings to communicate new policies and procedures to appropriate personnel.
First Regional Co-op Credit UnionSt Ann
Assistant Internal Auditor
06.2007 - 10.2008
Job overview
- Provided administrative and management assistance to auditor and directed activities in office.
- Performed analysis and research to compile data to submit to auditor for special projects.
- Developed audit scopes and audit programs.
- Performed standardized tests to check processes and adequacy of internal control structure.
- Monitored department compliance with laws, regulations and codes.
- Detected internal control deficiencies and suggested corrective measures.
- Drafted findings and recommendations into detailed reports.
First Regional Co-op Credit UnionSt Mary
Senior Customer Representative- Accounting
02.2001 - 06.2007
Job overview
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Generated account activity reports to identify upgrade and sales opportunities.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Manage Delinquency
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
University of The Commonwealth CaribbeanOcho Rios, Jamaica
Bachelor of Science from Business Administration
09.2011 - 07.2013
University Overview
- Awarded Magna Cum Laude
University of Technology- Jamaican Institute of MaOcho Rios, Jamaica
Associate of Science from Business Administration
09.2006 - 12.2008
University Overview
- Awarded HONOURS
Skills
Event management
undefinedAffiliations
Affiliations
Optimist International
Social Skills
Social Skills
- Social skills and competences - Charismatic and confident public speaker with great communication and interpersonal skills
- Organizational skills and competences - Very adept in planning and organizing events/ activities
- Other skills and competences- Great problem solving skills
Timeline
University of The Commonwealth Caribbean
Bachelor of Science from Business Administration
09.2011 - 07.2013
Business Support Officer Level II
JMMB Bank Jamaica Ltd
11.2008 - Current
Assistant Internal Auditor
First Regional Co-op Credit Union
06.2007 - 10.2008
University of Technology- Jamaican Institute of Ma
Associate of Science from Business Administration
09.2006 - 12.2008
Senior Customer Representative- Accounting
First Regional Co-op Credit Union
02.2001 - 06.2007
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