CAROLYN BROWN-BENNETT
Mandeville,MANCHESTER
Summary
Energetically spearheaded medication therapy management at YANNIS PHARMACY, optimizing patient outcomes through expert prescription verification and unparalleled customer service. Leveraged pharmacology proficiency and effective communication to educate and counsel, significantly enhancing patient adherence and satisfaction. Achieved top-notch quality assurance standards, demonstrating a commitment to health promotion and disease prevention.
Overview
27
27
years of professional experience
Work History
Pharmacist
YANNIS PHARMACY
CALEDONIA ROAD, MANDEVILLE
04.2009 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Reduced medication errors through diligent prescription review and verification processes.
- Implemented a medication therapy management program, optimizing drug regimens for better patient outcomes.
- Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
- Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
- Mentored pharmacy interns to foster their growth as future professionals, sharing knowledge of best practices and real-world experience.
- Spearheaded an initiative to offer clinical services such as blood pressure monitoring, weight loss counseling, and diabetes education.
- Streamlined prescription filling process for faster service, leading to increased customer satisfaction.
- Collaborated with other healthcare professionals to develop patient-centered care plans, promoting comprehensive and coordinated services.
- Stayed up-to-date with industry trends, attending professional development seminars to maintain knowledge of new medications and therapies.
- Participated in local health fairs to provide valuable information on various topics including medication safety and wellness strategies.
- Administered wide range of immunization and contraception options in alignment with individual needs.
- Enhanced pharmacy workflow efficiency by implementing innovative inventory management techniques.
- Facilitated regular staff meetings to discuss operational improvements, fostering open communication amongst team members.
- Oversaw the training process for new employees to ensure they were equipped with the necessary skills for success in their roles.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Assisted in the design of a streamlined drug ordering system for improved inventory control, reducing waste costs.
- Conducted quality assurance audits regularly to identify areas needing improvement within the pharmacy operation.
- Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Managed drug and supply inventories.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Performed technical processes required to dispense medications to patients.
- Effectively prioritized tasks and organized workflow to increase efficiency.
PHARMACIST
GATEWAY PHARMACY
CALEDONIA ROAD MANDEVILLE JAMAICA
01.2004 - 03.2009
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Reduced medication errors within pharmacy by developing and implementing continuous quality improvement program.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Conducted regular audits of pharmacy's controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Participated in community outreach events, educating public about proper medication use, storage, and disposal techniques.
- Served as liaison between pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Educated patients on proper medication use.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Performed technical processes required to dispense medications to patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
PHARMACIST
DALEY'S PHARMACY
MANDEVILLE JAMAICA
01.2003 - 06.2004
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Provided education and support to reduce obesity, diabetes and heart disease.
Community Pharmacist
JOHNSON'S PHARMACY
MANDEVILLE MANCHESTER JAMAICA
05.1997 - 01.2003
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Reduced medication errors through diligent prescription review and verification processes.
- Implemented medication therapy management program, optimizing drug regimens for better patient outcomes.
- Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
- Streamlined prescription filling process for faster service, leading to increased customer satisfaction.
- Stayed up-to-date with industry trends, attending professional development seminars to maintain knowledge of new medications and therapies.
- Enhanced pharmacy workflow efficiency by implementing innovative inventory management techniques.
- Improved patient medication adherence by providing comprehensive counseling and follow-up consultations.
- Assisted in design of streamlined drug ordering system for improved inventory control, reducing waste costs.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Supervised and coached team of pharmacy technicians and trainees.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Performed technical processes required to dispense medications to patients.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
Education
COLLEGE DIPLOMA - Pharmacy
UNIVERSITY OF TECHNOLOGY
KINGSTON JAMAICA05.1997
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Dispensing Medications
- Drug safety
- Maintaining records
- Pharmacy Ethics
- Pharmacy Inventory and Recordkeeping
- Medication expertise
- Billing management
- Educating patients
- Reviewing prescriptions
- Documentation skills
- Storage procedures
- Safety awareness
- Drug Interactions Knowledge
- Vaccination Administration
- Therapeutic Drug Monitoring
- Drug Formulary Management
- Quality assurance standards
- Quality Assurance Controls
- Regulatory Compliance
- Pharmacy operations management
- Promotion of Health and Disease Prevention
- Pharmacology Proficiency
- Pharmaceutical Calculations
- Patient Privacy Protection
- Identifying Counter-Indicated Drugs
- Pharmacy Automation Systems
- Interpreting and Processing Medication Orders
- Company Policy Compliance
- Pharmacoeconomics Awareness
- Pharmacy Software Mastery
- Pharmacokinetics Understanding
- Insurance Coordination
- Preparing Sterile and Non-Sterile Compounds
- Drug Ordering & Storage
- Critical Thinking
- Data Entry
- Customer Service
- Advising and Educating Patients
- Prescription Counseling
- Disease Knowledge
Affiliations
- PHARMACY COUNCIL OF JAMAICA
Timeline
Pharmacist
YANNIS PHARMACY
04.2009 - Current
PHARMACIST
GATEWAY PHARMACY
01.2004 - 03.2009
PHARMACIST
DALEY'S PHARMACY
01.2003 - 06.2004
Community Pharmacist
JOHNSON'S PHARMACY
05.1997 - 01.2003
COLLEGE DIPLOMA - Pharmacy
UNIVERSITY OF TECHNOLOGY