Caroline Stone

• Licensed Insurance advisor for the sale of Individual Life and Health Policies
• Source and prepares quotations for individual policies and for Employee Benefits (group life and health plans)
• Negotiates with insurance companies and prepares the anniversary renewal terms for Employee Benefits plans
• Manage and responds to client queries and take the relevant remedial action
• Collaborates with JMMB Fund Managers in the sourcing of Annuities quotations for retirees
• Conducts Insurance presentation at monthly staff orientation and at offsite visits to prospects
• Supports and assists in receivables management for the group life and health plans and Health Claims management

• Achieved a 14% reduction in policy conservation in the Surrenders and Maturities Unit.
• Achieved 90% conservation of policies affected by high mortality charges.
• Established and provided leadership for a new call center.
• One of 15 trained customer service facilitators utilized to train over 500 team members.

Team Lead, Special Projects - May 1999 - January 2003.

Acting Manager - Premium Accounts Department - July 1995 - March 1999.

Provided leadership for four direct report supervisors with responsibilities for the collection of premium revenue via cash, salary deductions, Bankers Order, direct mail and preauthorized payments.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Managed accounts receivables, payables, and monthly remittances to all insurance companies
• Prepared monthly accounting reports and G.C.T
• Payments
• Cash collection

• Ensured compliance with established policies, procedures and regulations.

• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.