Caroline Hall
Sioux City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Health Care Assistant
Haley's Marketing
12.2021 - 01.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Supported needs of 1 resident under long-term care.
Home Health Caregiver
American In-Home Care
05.2017 - 12.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported clients for medical and personal outings.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Primary Care Nurse
Western Health Authority
08.2015 - 11.2016
- Primary care nursing- Health Care Clinics
- Dispatched to seven health centers in the western regions according to the needs of the communities.
- Performed physical assessments, vital signs, wound care, education on disease process, administer injection via different injection site on the body.
- Document patient finding in the chart.
- Doctor's assistance to administer care
- Maintain patient confidentiality
- Give complete nursing care to patient
- Show empathy, understanding while performing care to the patient.
- Assessed health status of patients by eliciting health histories, conducting physical assessments, and analyzing data to formulate plans of care.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Recorded details regarding therapies to keep patient charts updated.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Customer Service Rep.
E-Services Group Int'l-United Health Care Group
09.2006 - 12.2008
- Update customer policy
- Provide product and service information
- Resolving product and service problem
- Be knowledgeable of product, quality focus, problem solving technique, Documentation skills
- Outline info regarding co-payments, providing coverage for pre-existing conditions
- Possess an aptitude for learning and continual development
- Greeting customer in a friendly and professional manner using customer script
- Meet company guidelines including service levels, handle time and productivity
Customer Service / Tech Support/ Back Office
E-Services Group International
07.2001 - 09.2006
- Provide tech support; trouble shoot appliances and electronics, diagnose issue and forward to repair services.
- Investigate and resolve customers inquires and complains in an empathetic manner.
- Receive inbound and Outbound call averaging 30-40 per day
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Nursing
University of Technology
Montego Bay, Jamaica01.2013
High School -
Maldon High School
Montego Bay, Jamaica01.1986
Skills
- Conflict resolution skills
- Compassionate assistance
- Collaborative team member
- Clinical nursing proficiency
- Experienced in Microsoft Office for over a decade
- Effective problem resolution
- Effective listening
- Maintains focus during challenging circumstances
Languages
English
Microsoft
Section name
What has set me apart from others is my honesty and belief as a believer in Jesus Christ. CAROLINE HALL 10610 N 30TH ST, 44D TAMPA FL, 33612 HALLCAROLINE@YAHOO.COM 813-650-4194.
Timeline
Health Care Assistant
Haley's Marketing
12.2021 - 01.2024
Home Health Caregiver
American In-Home Care
05.2017 - 12.2021
Primary Care Nurse
Western Health Authority
08.2015 - 11.2016
Customer Service Rep.
E-Services Group Int'l-United Health Care Group
09.2006 - 12.2008
Customer Service / Tech Support/ Back Office
E-Services Group International
07.2001 - 09.2006
Bachelor of Science - Nursing
University of Technology
High School -
Maldon High School
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