Carlos Yapp

• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks for 15-20 employees
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Completed bi-weekly payroll for 15-20 employees.
• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.

• Enhanced customer satisfaction by providing excellent service and addressing inquiries efficiently and effectively.
• Streamlined inventory management processes for increased efficiency and reduced waste.
• Supervised 10-15 gift shop employees, ensuring a positive work environment and high levels of productivity.
• Developed creative merchandising strategies to maximize sales and attract customers.
• Managed daily financial transactions, maintaining accurate records and balancing cash registers.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Boosted sales by implementing effective training programs for new and existing employees.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

• Created tailored motor insurance policies for 10 plus customers daily

• Maintained client records and corresponded with 12 or more insurance firms

• Enhanced team productivity by implementing efficient task delegation and time management strategies.