Carla Hutchinson-Brannon
Director of Operations
Kingston ,Kingston
Summary
Experienced operations leader prepared for executive responsibilities. Strong focus on team collaboration and achieving results with strategic mindset. Proven ability to optimize processes, manage resources, and drive organizational growth. Known for adaptability, reliability, and effective communication in dynamic environments.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Executive Director of Operations
Final Entry Fumigation
06.2022 - Current
- Streamlined operational processes to enhance efficiency across departments
- Led cross-functional teams in the development and implementation of strategic initiatives
- Developed and maintained performance metrics to monitor operational effectiveness
- Implemented cost-reduction strategies that improved overall budget adherence
- Directed compliance efforts with industry regulations and safety standards
- Managed risk by implementing comprehensive contingency plans and maintaining open lines of communication with all team members, fostering a proactive approach to problemsolving.
Director of Operations
Heart Institute Of The Caribbean
02.2020 - 06.2022
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Reduced operational risks while organizing data to forecast performance trends.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Office Manager| Risk Management Specialist
ZS Medullan Jamaica LTD.
01.2015 - 01.2020
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Senior Provider Relations Advocate Manager
Horizon Blue Cross Blue Shield Of NJ
04.1995 - 06.2012
- Led new initiatives and projects as a Senior Provider Relations Management
- Audit providers and hospital for HEDIS compliance
- Strategic development of provider contracts and networks, pinpointing value-oriented opportunities
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction rating of 56%
- Managed provider relations triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties
- Answered provider inquiries via email, telephone and written correspondence
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities
- Educated staff on organizational mission and goals to help employees achieve success
- Helped meet changing demands by recommending improvements to business systems or procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Master of Science - Law And Society
Penn State University
Penn, PA 05.2025 - 05.2028
Bachelor of Arts - Law And Society| Business Management
Penn State University
05.2015
Skills
Operations management
Organizational development
Logistics management
Workforce planning
Facilities management
Human resources management
Business process reengineering
Executive leadership
Compliance management
Risk management
Operations oversight
Performance management
Cross-functional teamwork
Process improvement
Accomplishments
- Entrusted to work and uphold protocol within corporate office among high-level executives.
- Organized database to track business contacts and was commended for attention to detail and accuracy.
- Broadened and maintained an extensive network of contacts and clients.
Timeline
Master of Science - Law And Society
Penn State University
05.2025 - 05.2028
Executive Director of Operations
Final Entry Fumigation
06.2022 - Current
Director of Operations
Heart Institute Of The Caribbean
02.2020 - 06.2022
Office Manager| Risk Management Specialist
ZS Medullan Jamaica LTD.
01.2015 - 01.2020
Senior Provider Relations Advocate Manager
Horizon Blue Cross Blue Shield Of NJ
04.1995 - 06.2012
Bachelor of Arts - Law And Society| Business Management
Penn State University