Carissa Wint-Banks

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• Throughout the shift, maintained stock levels of cups, lids, straws, silverware, and condiments.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Managed approximately 30 incoming calls and emails per day from customers

• Provided excellent customer service to ensure satisfaction.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Assisted in training new staff.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Operated POS terminals to input orders, split bills and calculate totals.

• Demonstrated ability to work quickly and accurately in high-pressure environments.
• Cooked food according to recipes set by establishment.

• Managed event logistics and operations.
• Brainstormed and implemented creative event concepts and themes.
• Developed detailed event reports, documenting all aspects of each event.
• Produced concept plans for high-profile corporate meetings and events.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.