Carisa Dawkins
550 Rosewood Crescent, Irwin Heights
Summary
Waitress/Server
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Lodge at Whitefish Lake
12.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Iberostar Hotels & Resorts
12.2017 - 12.2024
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborate with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
St.Thomas Technical High School
Golden Grove, St.ThomasTraile's Hospitality Training School
Falmouth, TrelawnySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Menu memorization
- Food safety practices
- Table bussing
- Allergy awareness
- Table setting
- Food and beverage pairings
- Wine service
Certification
Customer Service
Languages
English
Timeline
Server
The Lodge at Whitefish Lake
12.2024 - Current
Server
Iberostar Hotels & Resorts
12.2017 - 12.2024
High School Diploma -
St.Thomas Technical High School
Traile's Hospitality Training School