Candice Robinson
St.Andrew
Summary
Proven achiever in Customer Service and Sales, I excelled at Sutherland Global Services by adeptly managing high-stress situations and resolving client complaints, boosting loyalty and repeat business. At Call Center Pros, I significantly increased sales revenue through strategic account targeting and exceeded sales targets, demonstrating exceptional problem-solving abilities and critical thinking. Skilled in active listening and organization, my approach consistently leads to satisfactory outcomes and top performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Sutherland Global Services
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved clients complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently and in a timely manner, finding satisfactory resolutions for both clients and the company alike.
Sales Representative
Call Center Pros
06.2023 - 01.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations and exceeded sales targets through effective planning and goal setting.
- I also helped with a training sessions for new sales representatives, enhancing team expertise and performance.
Education
High School Diploma -
St. Hugh's High School For Girls
1 Leinster Road, Kingston 606.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Verbal Communication
- Problem Resolution
- Problem-Solving
- Friendly, Positive Attitude
- Computer Skills
- Organization and Time Management
Certification
- Eyelash Extension Certification.
Timeline
Customer Service Representative
Sutherland Global Services
02.2024 - Current
Sales Representative
Call Center Pros
06.2023 - 01.2024
High School Diploma -
St. Hugh's High School For Girls
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