Candice Grant
Customer Service Representative
7 Congreve Park Naggo,St. Catherine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Who also listens attentively and follows instructions effectively. Customer service oriented. Quick learner with strong problem solving skills. Able to work in a team environment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Community Teaching Program (Teacher’s Aid)
National Youth Program
Kingston , Jamaica
06.2011 - 07.2011
- Supported classroom activities, tutoring and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Brand Ambassador
Vantage One Marketing Consultants Ltd
12.2012 - 01.2015
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Functioned as team player by working with other members to deliver sampling goals.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Conducted consumer surveys and analyzed purchasing trends.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Research Interviewer
Marketing Strategies Limited
08.2015 - 02.2016
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Maintained patience and professionalism despite negative customer interactions.
- Logged survey questions, customer answers and customer behavior directly into Software database.
- Observed participants and recorded results.
- Conducted consumer surveys and analyzed purchasing trends.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Explained questions in better detail for interviewees to allow truthful answers.
Customer Care Rep
Sutherland Global Services
, Jamaica
02.2016 - 07.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Care Advisor
Conduent Jamaica
01.2019 - 01.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Coordinated timely responses to online customer communication and researched complex issues.
Optical Fitter
20/20 Vision
Kingston, Jamaica
01.2020 - 05.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Receptionist
Jencare Skinfarm Inc
Kingston , Jamaica
05.2021 - 02.2022
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Merl Grove High School
09.2006 - 10.2011
HEART College of Hospitality Services
12.2012 - 06.2014
Certificate – Medical Assistant Certificate –Phlebotomy Technician - undefined
AAIMS Alliance
01.2014 - 01.2015
Skills
Excellent written and communication skills
Timeline
Receptionist
Jencare Skinfarm Inc
05.2021 - 02.2022
Optical Fitter
20/20 Vision
01.2020 - 05.2021
Customer Care Advisor
Conduent Jamaica
01.2019 - 01.2020
Customer Care Rep
Sutherland Global Services
02.2016 - 07.2016
Research Interviewer
Marketing Strategies Limited
08.2015 - 02.2016
Certificate – Medical Assistant Certificate –Phlebotomy Technician - undefined
AAIMS Alliance
01.2014 - 01.2015
HEART College of Hospitality Services
12.2012 - 06.2014
Brand Ambassador
Vantage One Marketing Consultants Ltd
12.2012 - 01.2015
Community Teaching Program (Teacher’s Aid)
National Youth Program
06.2011 - 07.2011
Merl Grove High School
09.2006 - 10.2011
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