Camille Hines
Port Saint Lucie,Florida
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor or customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Fruity cool
02.2013 - Current
- Purchaseing, Payment, Stock count, Managing staff, Reconciliation of sales
Cashier Team Lead
Rapid True Value
11.2001 - 05.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Developed strong relationships with repeat customers through friendly service interactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Education
Certificate Of Merit Ten Weeks Intensive Course - Supervisory Management
Uwi University School of Continuing Studies
Kingston, Jamaica04.2004
Customer Service And Sub-agent Operations - Customer Service
Grace Kennedy Remittance Service Limited
Kingston Jamaica 10.2002
12week Intense Course - Introduction To Micro Computer For Business Applic
The University of The West Indies School of Con.st
Kingston Jamaica 06.1997
Skills
- Management
- Inventory Control
- Payroll
- Leadership
- Retail Sales
- Pricing
- Recruiting
- Merchandising
- Store Management Experience
- Expense Tracking
- Operations Management
- Workforce Management
- Performance Management
- Policy Implementation
- Financial Management
- Marketing
- Staff Development
- Customer Relationship Management (CRM)
- Sales Techniques
- Verbal and Written Communication
- Negotiation
- Schedule Preparation
- Team Leadership
- Complex Problem-Solving
- Time Management
- Budget Control
- Business Planning
- Organizational Skills
- Staff Management
- Quality Assurance
- Budget Management
- Decision Making
- Problem Solving
- Emotional Intelligence
- Customer Service
- Employee Development
- Emergency Response
- Cost Control
- Managing Operations and Efficiency
- Shift Scheduling
- Performance Reviewing
- Needs Assessment
- Decision-Making
- Goal Setting
- Budget Administration
- Problem Resolution
- Staff Training
- Hiring and Training
- Task Delegation
- Team Development
- Computer Skills
Accomplishments
- Supervised team of eight staff members.
- Achieved cash draw by completing balancing with accuracy and efficiency.
- Documented and resolved overage which led to customers being over charged.
Languages
English
Certification
- certificate Training for supervisory management and customer services - from 1997-2004
Timeline
Manager
Fruity cool
02.2013 - Current
Cashier Team Lead
Rapid True Value
11.2001 - 05.2013
Certificate Of Merit Ten Weeks Intensive Course - Supervisory Management
Uwi University School of Continuing Studies
Customer Service And Sub-agent Operations - Customer Service
Grace Kennedy Remittance Service Limited
12week Intense Course - Introduction To Micro Computer For Business Applic
The University of The West Indies School of Con.st
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