CAMILLE CROOKS
SALES & CUSTOMER SERVICE REP
Kingston
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Matalon Roofing
04.2018 - Current
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Schedule meetings and presentations with prospects
Geriatric Nurse
Esther Home for the Elderly
05.2022 - 08.2022
- Assisting patients with basic needs including bathing, dressing and eating
- Encouraging patients to do as much as possible for themselves to help them feel independent
- Organizing and administering medications according to the care plan
- Helping patients to exercise and administering therapies such as limb massages
- Planning, creating and managing patient health and care plans
- From time to time provide medicine as per the consulting general physician’s prescription
- Vital Signs checks (Body temperature/Sugar check, BP monitoring, pulse, and oxygen saturation check)
- Change adult diaper as and when required
- Provide oxygen as and when required
- Maintain catheter
- Ryles tube feeding
- Private Nursing |2020
- Assisting patients with basic needs including bathing, dressing and eating
- Encouraging patients to do as much as possible for themselves to help them feel independent
- Organizing and administering medications according to the care plan
- Helping patients to exercise and administering therapies such as limb massages and planning, creating and managing patient health and care plans
- From time to time provide medicine as per the consulting general physician’s prescription
- Vital Signs checks (Body temperature/Sugar check, BP monitoring, pulse, and oxygen saturation check) as well as changing adult diaper as and when required.
Customer Service Representative
Free Form Factory Limited
Kingston
02.2017 - 09.2017
- Served as the key interface between customers and the company
- Cultivated and maintained client relationships to enhance performance and client satisfaction in accordance to their needs
- Consistently developing communication techniques for keeping customers informed.
Customer Service Representative
VIP Attractions – Club Kingston
Kingston
09.2015 - 02.2016
- Served as the key interface between customers and the company
- Greeted Guests upon entering the lounge wile ensuring all guests were comfortable
- Assisted guests with boarding flights, welcomed them upon arrival and assisted them through immigration and
- Daily preparation of finger foods for guests and ensured that they boarded transportation safely upon leaving airport
- Customs.
Customer Service Representative
Ajas Aviation – JetBlue Airways, NMIA
Kingston
05.2013 - 09.2015
- Customer check-in at ticketing counter: verifying customer’s identification and printing boarding passes, baggage check in, boarding and deplaning at the gate
- Attend to customers' issues in relation to missed flight and accommodations; issue meal vouchers to passengers of a flight that has been canceled at last minute, rebooking tickets, making new reservations.
Marketing Assistant
Scientific Research Council
Kingston
11.2012 - 02.2013
- Assisted with the successful execution of the Scientific Research Council / EU / Caribbean WELCOME Science and Technology 2nd Biennial Conference
- Communicated with companies and informing them of the conference
- Contact follow-ups on prospects & organizing data and gathering information on prospects
- Performed general Administrative Duties and implemented weekly E-Invites to prospects & promoting and driving the attendance for the conference.
Project Administrator/ Brand Ambassador/ Event Coordinator
Scientific Research Council
Kingston
11.2012 - 02.2013
- Liaising with all the employees that are involved in the project planning stages and administered and supervised the execution of the projects for the Tobacco brands
- Reported to the management on the development of the project by following up with reports within life and termination
- Professionally represent client’s products and promote overall brand image by implemented daily training and motivate other associates on the goals and objectives of the program.
Ammunition Technician
Jamaica Rifle Association
08.2018 - 07.2021
- Advised perosnnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory and issuance of ammunition to members
- Used FLA system to manage inventory of materials and ammunition supply stock.
- Completed inspections to uphold strict performance standards.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - undefined
Bachelor’s Degree - Business Administration, Marketing
University of Technology
2012
2019 - undefined
University College of the Caribbean
Time Management Critical Thinking Communication Skills Team Building & Leadership ABE Certification in Geriatric Nurse City and Guilds Certification in healthcare assistant Distinction College - undefined
References
REFERENCES
Available upon request
Timeline
Geriatric Nurse
Esther Home for the Elderly
05.2022 - 08.2022
Ammunition Technician
Jamaica Rifle Association
08.2018 - 07.2021
Sales Representative
Matalon Roofing
04.2018 - Current
Customer Service Representative
Free Form Factory Limited
02.2017 - 09.2017
Customer Service Representative
VIP Attractions – Club Kingston
09.2015 - 02.2016
Customer Service Representative
Ajas Aviation – JetBlue Airways, NMIA
05.2013 - 09.2015
Marketing Assistant
Scientific Research Council
11.2012 - 02.2013
Project Administrator/ Brand Ambassador/ Event Coordinator
Scientific Research Council
11.2012 - 02.2013
Diploma - undefined
Bachelor’s Degree - Business Administration, Marketing
University of Technology
2019 - undefined
University College of the Caribbean
Time Management Critical Thinking Communication Skills Team Building & Leadership ABE Certification in Geriatric Nurse City and Guilds Certification in healthcare assistant Distinction College - undefined
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