Camille Brown- Campbell
Portmore 13,St. Catherine, Jamaica
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
IBEX GLOBAL
St. Catherine
10.2019 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Investigated and resolved customer inquiries and complaints quickly.
Secretary
Ministry of National Security
03.2014 - 10.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organizing and servicing meetings (producing agendas and taking minutes).
- Created and updated records and files to maintain document compliance.
- Maintained electronic filing systems and categorized documents.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided onboarding and training for new support staff
- SKILLS.
- Multi-line phone talent.
- Quality assurance.
- Cross-functional team collaboration.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Field Surveyor
BRAC Consultants Limited
03.2019 - 04.2019
- Followed local, regional, and national guidelines for land surveying.
- Measured and marked property lines and key topographic features.
- Coordinated survey crew activities and oversaw field operations.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Gathered, organized, and modeled data for survey reports and presentations.
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
- Communicated with brokers, contractors, developers, attorneys, and lenders to determine circumstances of survey requests and report on factors most important to specific applications.
Administrative Assistant
Pembroke Hall High School
02.2013 - 02.2014
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Generated reports and typed letters in Word and prepared
- PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Counter Attendant
Novelettes Good Tasting Restaurant
Kingston
11.2010 - 11.2012
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Used cash registers and credit card machines to cash out customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Managed multiple tasks in high-volume environment.
- Relayed information about menu selections and featured products.
Education
High School Diploma -
St. Andrew Technical High School
Kingston, Jamaica11.2010
Skills
- Safety Regulations
- Correcting Discrepancies
- Customer Service and Assistance
- Inbound and Outbound Calling
- Customer Service
- Product Knowledge
Languages
English
Native language
English
Proficient
C2
Timeline
Customer Service Associate
IBEX GLOBAL
10.2019 - 10.2022
Field Surveyor
BRAC Consultants Limited
03.2019 - 04.2019
Secretary
Ministry of National Security
03.2014 - 10.2019
Administrative Assistant
Pembroke Hall High School
02.2013 - 02.2014
Counter Attendant
Novelettes Good Tasting Restaurant
11.2010 - 11.2012
High School Diploma -
St. Andrew Technical High School
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