Camille Brown- Campbell
St. Catherine
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Conduent
St. Catherine
11.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
IBEX GLOBAL
St. Catherine
10.2019 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Resolved concerns with products or services to help with retention and drive sales
- Offered basic technical support for clients on wide range of company products
- Investigated and resolved customer inquiries and complaints quickly.
Secretary
Ministry of National Security
03.2014 - 10.2019
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Organizing and servicing meetings (producing agendas and taking minutes)
- Created and updated records and files to maintain document compliance
- Entered data into system and updated customer contacts with information to keep records current
- Maintained electronic filing systems and categorized documents
- Offered technical support and troubleshot issues to enhance office productivity
- Provided onboarding and training for new support staff
- SKILLS
- Multi-line phone talent
- Retail materials management
- Quality assurance
- Cross-functional team collaboration
Field Surveyor
BRAC Consultants Limited
03.2019 - 04.2019
- Followed local, regional and national guidelines for land surveying
- Measured and marked property lines and key topographic features
- Coordinated survey crew activities and oversaw field operations
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations
- Gathered, organized and modeled data for survey reports and presentations
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
Administrative Assistant
Pembroke Hall High School
02.2013 - 02.2014
- Executed record filing system to improve document organization and management
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Generated reports and typed letters in Word and prepared
- PowerPoint presentations
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Scheduled office meetings and client appointments for staff teams.
Counter Attendant
Novelettes Good Tasting Restaurant
11.2010 - 11.2012
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Stayed up-to-date on menu changes to help customers make food choices.
Education
St. Andrew Technical High School
Skills
- Safety Regulations
- Correcting Discrepancies
- Customer Service and Assistance
- Inbound and Outbound Calling
- Customer Service
- Product Knowledge
Certification
CXC Agricultural Science, Home Economics Management , Social Studies, NCTVET Data Operations Level: 1.
Languages
English
Native language
English
Proficient
C2
Timeline
Customer Service Associate
Conduent
11.2022 - Current
Customer Service Associate
IBEX GLOBAL
10.2019 - 10.2022
Field Surveyor
BRAC Consultants Limited
03.2019 - 04.2019
Secretary
Ministry of National Security
03.2014 - 10.2019
Administrative Assistant
Pembroke Hall High School
02.2013 - 02.2014
Counter Attendant
Novelettes Good Tasting Restaurant
11.2010 - 11.2012
St. Andrew Technical High School
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Talia BarnesTalia Barnes
Technical Service Advisor at ConduentTechnical Service Advisor at Conduent
Roxanne JacksonRoxanne Jackson
Medicaid Specialist II (Remote) at ConduentMedicaid Specialist II (Remote) at Conduent
ADAM WADE FRENCHADAM WADE FRENCH
Customer Experience Management at ConduentCustomer Experience Management at Conduent
Savion BurkeSavion Burke
Auditor at BDO Chartered AccountantsAuditor at BDO Chartered Accountants