Detail-oriented professional experienced in financial accuracy and customer service within cash operations. Enhanced transaction efficiency through expertise in cash handling and inventory management while maintaining high customer satisfaction. Contributed to team success through strong communication, problem-solving, and adaptability.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Relief General Cashier
Operadora Palace Resorts
01.2023 - Current
Processed and verified daily cash and cheque deposits, ensuring accuracy and compliance with financial protocols.
Retrieved and balanced daily sales deposits from front desk and cambio, ensuring cash totals matched reports and resolving discrepancies.
Counted and handled cash carefully to prevent errors and detect counterfeit notes.
Prepared and secure bank deposits for courier collection.
Disbursed and reconciled approved salary advances and petty cash expenses.
Maintained and balanced float both USD and JMD.
Posted all cash disbursements in SAP ensuring accurate financial tracking.
Balanced and maintain the daily cash journal in SAP.
Processed General Ledger (GL) postings in SAP in accordance with company financial procedures.
Cambio Cashier
Operadora Palace Resorts
01.2023 - Current
Process foreign currency exchange transactions accurately and efficiently.
Counted, verified, and balanced large sums of local and foreign currency daily to maintain accurate financial records.
Identified counterfeit currency and ensured compliance with anti-money laundering procedures to protect company assets.
Delivered professional customer service by addressing inquiries and resolving issues promptly.
Prepare daily sales reports and secure cash in the vault.
Moon Palace Jamaica
Regional Customer Service Representative
Quality Contractors Depot
06.2021 - 12.2021
Delivered customer support by assisting clients with product inquiries and recommending suitable products, enhancing overall customer experience.
Followed up with existing customers to ensure satisfaction and maintain strong client relationships.
Processed transactions and conducted external business operations, including banking and company deposits.
Completed end of day financial esports, balanced POS machines, and reconciled daily cash transactions.
Coordinated granite and window installations with internal teams to ensure timely delivery and meet customer expectations.
Assisted in the recruitment process by interviewing new applicants and supporting onboarding procedures.
Human Resource Officer
Hojapi Limited
09.2016 - 09.2020
Acted as first point of contact for employees and visitors to Human Resources Office, providing professional and confidential customer service.
Assisted with full cycle recruitment support, including screening applications, shortlisting candidates, scheduling interviews, and onboarding new hires.
Issued, monitored and collected employee ID badges to maintain workplace security and compliance.
Coordinated staff welfare initiatives and engagement programs, enhancing employee morale through christmas packages, Back to School drives, and Easter activities.
Maintained and updated multiple databases, including trainee records, application tracking, employee files, and letter log requests.
Scheduled meetings, confirmed HR personnel availability, and managed office calendars.
Supported payroll and personnel documentation processes, ensuring accuracy and confidentiality in all records.
Maintained office organization, filing systems, and professional office presentation standards.
Grand Bahia Principe
Education
Certificate - Front Office Operations and Computer Studies
St Monica's College
Ocho Rios
04.2016 - 12.2016
SLTOP certificate -
HEART Trust NSTA
5 CXC Subjects - Mathematics, EDPM, Principles of Business, English Language, Office Administration
Ocho Rios High School
Supervisory Management certificate -
TPDCO
Team Jamaica certificate -
TPDCO
Skills
Cash handling
Payment processing
Invoice processing
Payment posting
Daily reconciliation
Financial reconciliation
Account balancing
Discrepancy Resolution
SAP
SAP transactions
Point of sale operation
Client management
Time management
Attention to detail
Timeline
Relief General Cashier
Operadora Palace Resorts
01.2023 - Current
Cambio Cashier
Operadora Palace Resorts
01.2023 - Current
Regional Customer Service Representative
Quality Contractors Depot
06.2021 - 12.2021
Human Resource Officer
Hojapi Limited
09.2016 - 09.2020
Certificate - Front Office Operations and Computer Studies
St Monica's College
04.2016 - 12.2016
SLTOP certificate -
HEART Trust NSTA
5 CXC Subjects - Mathematics, EDPM, Principles of Business, English Language, Office Administration