Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cadeen Morrison

Kingston,

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Services Representative

BPM Financial Limited
10.2023 - Current
  • Liaise with the Compliance Manager to conduct enhanced due diligence on high-risk clients to ensure full AML/CFT compliance.
  • Investigate client profiles to identify red flags, suspicious activity, or inconsistencies, escalating cases where necessary to ensure adherence to internal risk appetite and regulatory obligations.
  • Support the onboarding process by collecting, verifying, and maintaining documentation in line with KYC requirements and financial regulations.
  • Collaborate with compliance and operations to ensure proper recordkeeping and documentation of Politically Exposed Persons (PEPs), source of funds, and other risk indicators.
  • Maintain and update client investment, loan, and pension accounts in accordance with regulatory standards.
  • Accurately create Investment, Loans and Pension accounts and update client records, as required.
  • Provided clients with information on investment products and shared relevant market updates to support informed decision-making.

Collections Supervisor

Sutherland Global Services- Toyota Financial Services
04.2021 - 10.2023
  • Provide vital assistance to team members by effectively managing and resolving over 50 escalations daily, ensuring that issues are promptly addressed.
  • Consistently exceed targets by successfully motivating and guiding over 30 customers daily to bring their collection accounts current, showcasing strong communication and negotiation skills.
  • Facilitate new trainees by providing guidance, support, and feedback to help them develop their skills and confidence in handling customer inquiries.

Insurance Sales Representative

MGI Insurance Brokers
01.2020 - 06.2021
  • Reviewed clients needs to determine appropriate policy offerings.
  • Generated sales by contacting at least 20 active and prospective clients per day recommending various insurance policies and add-ons.
  • Monitored company's social media presence across Instagram and Facebook platforms.
  • Generated invoices for clients on Quickbooks and processed POS payments.

Customer Relations Representative

Courts Jamaica Limited
08.2019 - 12.2019
  • Managed approximately 50 incoming calls, walk-ins and emails per day.
  • Contacted customers after completed sales to suggest additional services and inquire about needs or concerns.
  • Assisted sales, marketing and management teams to develop solutions and accomplish shared objectives.

Education

Master of Science - International Public And Development Management

University of The West Indies
Kingston, Jamaica
12-2027

Bachelor of Science - International Relations

University of The West Indies
Kingston, Jamaica
07.2019

High School Diploma & Associate Degree -

Meadowbrook High School
Kingston, Jamaica
06.2015

Skills

  • Time Management
  • Meticulous attention to detail
  • Collaborative teamwork
  • Adaptability
  • Customer relations
  • Analytical problem-solving

Certification


  • Identifying Red Flags of Fraud in the Workplace – Sales Master (May 2025)
  • Caribbean Securities Certification – Jamaica Stock Exchange (May 2024)
  • Customer Service Certificate – The Jamaica Customer Service Association (May 2024)

Timeline

Client Services Representative

BPM Financial Limited
10.2023 - Current

Collections Supervisor

Sutherland Global Services- Toyota Financial Services
04.2021 - 10.2023

Insurance Sales Representative

MGI Insurance Brokers
01.2020 - 06.2021

Customer Relations Representative

Courts Jamaica Limited
08.2019 - 12.2019

Master of Science - International Public And Development Management

University of The West Indies

Bachelor of Science - International Relations

University of The West Indies

High School Diploma & Associate Degree -

Meadowbrook High School
Cadeen Morrison