Liaise with the Compliance Manager to conduct enhanced due diligence on high-risk clients to ensure full AML/CFT compliance.
Investigate client profiles to identify red flags, suspicious activity, or inconsistencies, escalating cases where necessary to ensure adherence to internal risk appetite and regulatory obligations.
Support the onboarding process by collecting, verifying, and maintaining documentation in line with KYC requirements and financial regulations.
Collaborate with compliance and operations to ensure proper recordkeeping and documentation of Politically Exposed Persons (PEPs), source of funds, and other risk indicators.
Maintain and update client investment, loan, and pension accounts in accordance with regulatory standards.
Accurately create Investment, Loans and Pension accounts and update client records, as required.
Provided clients with information on investment products and shared relevant market updates to support informed decision-making.
Collections Supervisor
Sutherland Global Services- Toyota Financial Services
04.2021 - 10.2023
Provide vital assistance to team members by effectively managing and resolving over 50 escalations daily, ensuring that issues are promptly addressed.
Consistently exceed targets by successfully motivating and guiding over 30 customers daily to bring their collection accounts current, showcasing strong communication and negotiation skills.
Facilitate new trainees by providing guidance, support, and feedback to help them develop their skills and confidence in handling customer inquiries.
Insurance Sales Representative
MGI Insurance Brokers
01.2020 - 06.2021
Reviewed clients needs to determine appropriate policy offerings.
Generated sales by contacting at least 20 active and prospective clients per day recommending various insurance policies and add-ons.
Monitored company's social media presence across Instagram and Facebook platforms.
Generated invoices for clients on Quickbooks and processed POS payments.
Customer Relations Representative
Courts Jamaica Limited
08.2019 - 12.2019
Managed approximately 50 incoming calls, walk-ins and emails per day.
Contacted customers after completed sales to suggest additional services and inquire about needs or concerns.
Assisted sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Master of Science - International Public And Development Management
University of The West Indies
Kingston, Jamaica
12-2027
Bachelor of Science - International Relations
University of The West Indies
Kingston, Jamaica
07.2019
High School Diploma & Associate Degree -
Meadowbrook High School
Kingston, Jamaica
06.2015
Skills
Time Management
Meticulous attention to detail
Collaborative teamwork
Adaptability
Customer relations
Analytical problem-solving
Certification
Identifying Red Flags of Fraud in the Workplace – Sales Master (May 2025)