Travis Smith
Banking
Manchester,12
Summary
Diligent customer experience professional successful at satisfying different types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service officer
The Bank of Nova Scotia Jamaica Ltd
Montego Bay
10.2019 - 09.2021
- Evaluate new and existing partnerships in light of target audience.
- Champion a customer focused culture to deepen client relationships.
- Open new accounts.
- Probe customer accounts to solve complaints and disputes.
- Locate and extract account information for specific periods at customer’s request.
Bank Teller
The Bank of Nova Scotia Jamaica Ltd
Falmouth
07.2018 - 10.2019
- Demonstrate outstanding customer service, resolved customer concerns and helped build customer loyalty.
- Ensured compliance with banking policies and audit procedures.
- Established and maintained business relationships with people and companies of all levels.
- Identified customer needs and recommend financial products and services to consumer and small business customers.
- Managed a cash drawer and ensured adherence to daily cash limits as well as end of day balance.
- Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses.
Education
B.Sc. - Management Studies, Marketing
Northern Caribbean University (NCU)
01.2013 - 01.2017
Skills
Issue escalation
Service recommendations
Additional Information
- HONORS & AWARDS , Linvol G. & Lorna D. Henry Endowed Scholarship for Academic Excellence | 2016 Certificate of Appreciation: Six Flags Great America | 2014 Six Flags Great America Service Superstar Candidate | 2014
Timeline
Customer Service officer
The Bank of Nova Scotia Jamaica Ltd
10.2019 - 09.2021
Bank Teller
The Bank of Nova Scotia Jamaica Ltd
07.2018 - 10.2019
B.Sc. - Management Studies, Marketing
Northern Caribbean University (NCU)
01.2013 - 01.2017