BURNETT EDWARDS
Montego Bay,Jamaica
Summary
I am a self-motivated and results-driven customer service support professional with over 6+ years of experience delivering exceptional customer service across multiple channels. I have a proven track record of prioritizing tasks in both the public and private sectors, finding efficient solutions, and exceeding expectations. I am eager to leverage my skills and expertise to drive success in a dynamic organization.
Overview
8
8
years of professional experience
Work History
Credit Repair Specialist (Remote)
Credit Sage
Claymont, Delaware
04.2025 - Current
- Maintaining accurate client records and managing data in CRM systems
- Identified fraudulent or inaccurate information on customers' credit reports.
- Staying updated on credit repair laws, industry standards, and best practices to ensure compliance and effectiveness
Sale Agent
Visionary outsourcing solution
Montego Bay, St.James
01.2025 - 03.2025
- Handle incoming calls from potential and existing customers interested in health insurance products, and Affordable Care Act plans.
- Follow prescribed scripts and sales processes while maintaining a consultative and empathetic approach
- Assess customers’ insurance needs by asking relevant questions and provide accurate information about available health insurance policies, coverage options, benefits, and pricing.
Cold Caller (Remote)
3 Zone Media
Albuquerque , New Mexico
03.2024 - 08.2024
- Conducting high-volume cold calling campaigns to reach homeowners, particularly in areas recently affected by storms or severe weather, offering free roof inspections or roofing services.
- Delivering compelling, tailored sales pitches that explain the benefits of roof inspections and repair services.
- Meeting or exceeding daily and weekly call and appointment-setting targets
Customer Service Specialist
Advanced Call Centers Technologies
Montego Bay , St. James
09.2020 - 10.2023
- Providing detailed information about AT&T’s products, troubleshooting problems, and resolving concerns to ensure customer satisfaction.
- Persuading customers to purchase or upgrade products by understanding their needs and offering tailored solutions ,using CRM
- Handling customer inquiries, complaints, and service issues via calls, chats, or online portal
Data Entry Specialist
Conduent
Montego Bay, St. James
06.2017 - 08.2019
- Receive, review, and process orders for drums, waste toner, and stationery supplies from various government and institutional clients. Using the Order management system
- Coordinate with procurement, inventory, and logistics departments to ensure timely fulfillment and delivery of orders.
- Support inventory control activities, including stock monitoring and replenishment requests
Education
HIGH SCHOOL DIPLOMA -
Lewisville High School
Skills
- Negotiation skills
- CRM software proficiency
- Analytical
- Multitasking
- Financial literacy
- Credit reporting
- Data analysis
- Active listening
- Excellent communication
Timeline
Credit Repair Specialist (Remote)
Credit Sage
04.2025 - Current
Sale Agent
Visionary outsourcing solution
01.2025 - 03.2025
Cold Caller (Remote)
3 Zone Media
03.2024 - 08.2024
Customer Service Specialist
Advanced Call Centers Technologies
09.2020 - 10.2023
Data Entry Specialist
Conduent
06.2017 - 08.2019
HIGH SCHOOL DIPLOMA -
Lewisville High School
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