Brittany Campbell
Kingston
Summary
Passionate and detail-oriented customer service professional with over two 2 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty applying interpersonal and good communication skills. Excellent time management problem solving, and leadership abilities
Overview
6
6
years of professional experience
Work History
Team Manager
Fusion BPO
04.2023 - 10.2024
- Motivation and find new ways to inspire agents to meet targets
- Lead a team of over 15 members daily
- Audit calls to make sure call flow is being followed and no compliance is found
- Coach agents to improve on meetings KPI's and providing few backs and suggestions
- Meet weekly with client to provide breakdown of agent's weekly performance
- Train and upskill agents to meet required targets
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Customer Service and Sales Representative
Fusion BPO
03.2022 - 04.2023
- Team Captain what and maintain team of 16 sixteen agents
- Soft sales
- Customer service and solution to customer inquiry
- Create new sales orders for customer
- Build customer and company relationships by getting task required complete
- Outbound/inbound sales representative
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Centerfield BPO
04.2020 - 02.2022
- Details with both inbound and outbound calls
- Start new account for customer
- Add new service to current customer account
- Convince customer stays or switch to service providers
Customer Service Representative
Happy Customers BPO
09.2018 - 01.2020
- Outbound sales calls
- Telemarketing for hard sales
- Signup customer for trial period
- Collect payments
Education
Highschool diploma - business
Greater Portmore HighSchool
Skills
Customer Focus
Motivational Abilities
Employee Scheduling
Influencing skills
Performance Coaching
Meeting facilitation
Game strategy
Team Leadership
Problem Resolution
Training and Development
Employee Coaching and Mentoring
Staff Training
Customer Service
Customer Relationship Management
MS Office
Multitasking
Shift Scheduling
Lead Generation
Timeline
Team Manager
Fusion BPO
04.2023 - 10.2024
Customer Service and Sales Representative
Fusion BPO
03.2022 - 04.2023
Sales Representative
Centerfield BPO
04.2020 - 02.2022
Customer Service Representative
Happy Customers BPO
09.2018 - 01.2020
Highschool diploma - business
Greater Portmore HighSchool
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