Britney Hooper
St. Catherine
Summary
Developed keen understanding of social media dynamics in collaborative and creative environment. Adept at crafting compelling content and analyzing engagement metrics to inform strategy. Looking to transition into new field, leveraging strong communication skills and ability to drive impactful digital marketing efforts.
Overview
6
6
years of professional experience
Work History
Social Media Marketing Intern
Digicel Jamaica
11.2024 - Current
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
- Conducted daily updates to social media profiles to boost company online presence.
- Balanced promotional posts with informative, value-added content that resonated with followers and fostered communitybuilding.
- Collaborated with the marketing team to develop targeted social media strategies for various demographics.
- Assisted team with various marketing projects that would engage new leads and potential customers.
Social Media Marketer, Radio Presenter
Ron Muschette Morning Show, EDGE 105FM
02.2023 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Announced ads, song switches and breaking news segments for radio broadcasts on the Ron Muschette Morning Show
- Managed the entire production process for daily radio programmes, from concept development to broadcast.
- Developed original radio content, including both live and recorded shows, catering to diverse audience interests.
- Provided mentorship to junior producers and interns, fostering a culture of learning and professional growth.
Customer Care Agent
Digicel
11.2021 - 06.2022
- Provided basic technical troubleshooting support for customers
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Contact : -Tracey - Ann Coy 1876-298-5324
Customer Service Associate
Sutherland Global
01.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Contact: Keeven Knight 876-278-1611
Accounting Clerk
Electoral Office of Jamaica
08.2020 - 08.2020
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Contact : -Sandra Williams 1876-919-7534
Journalism Intern
Jamaican Observer
12.2019 - 12.2019
- Shadowed tenured journalists
- Established and maintained relationships with credible sources.
- Followed-up on leads for information regarding news and events.
- Contact : -Vernon Davidson 876-564-5898
Filing Clerk
National Commercial Bank
07.2019 - 08.2019
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Optimized information gathering and presentations with implementation of practical filing system.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Education
Bachelor of Arts - Integrated Marketing Communication
University of West Indies
2024
No Degree - Journalism
University of West Indies
06.2020
High School Diploma -
Convent of Mercy Academy 'Alpha'
07.2019
Skills
- Content Scheduling
- English Language Structure
- Digital Content Management
- Social Media Content Creation
- Microsoft Office
- Customer Satisfaction
- Brand Development and Awareness
- Digital Media Advertising
- Teamwork and Collaboration
- Meta Business Suite
- Cap Cut
- Canva
- Advertising copywriting
- Public service announcements
Timeline
Social Media Marketing Intern
Digicel Jamaica
11.2024 - Current
Social Media Marketer, Radio Presenter
Ron Muschette Morning Show, EDGE 105FM
02.2023 - Current
Customer Care Agent
Digicel
11.2021 - 06.2022
Customer Service Associate
Sutherland Global
01.2021 - 08.2021
Accounting Clerk
Electoral Office of Jamaica
08.2020 - 08.2020
Journalism Intern
Jamaican Observer
12.2019 - 12.2019
Filing Clerk
National Commercial Bank
07.2019 - 08.2019
No Degree - Journalism
University of West Indies
High School Diploma -
Convent of Mercy Academy 'Alpha'
Bachelor of Arts - Integrated Marketing Communication
University of West Indies
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