BRITNEY GREEN
Kingston,Kingston
Summary
Seeking employment in a professional growth environment that challenges me to provide exceptional service. Committed to contributing to the continued success and achievements of the company by leveraging my skills and dedication. Eager to gain a comprehensive understanding of delivering quality service and making a positive impact within the organization.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
The National Heritage Trust
11.2024 - Current
- Maintained accurate records of organizational finances and generated reports as requested.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated smooth invoicing processes by promptly addressing customer inquiries and resolving billing issues as needed.
- Create memos, invoices, proforma invoices and other documents to submit to companies as requested
- Manage the day to day internal and external correspondents for the Accounts Department
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Retail Administrative
Sutherland Global Services
01.2024 - 01.2025
- Acknowledged customer presence and conveyed thanks for selecting us.
- Assisted customers in exploring available vehicle inventory.
- Scheduled customer visits to the car dealership.
Collections Agent
Sutherland Global Services
01.2023 - 01.2024
- Communicated with customers to address outstanding debts and established payment arrangements.
- Monitored and followed up on outstanding customer payments.
- Negotiated settlement options enabling the settlement team to establish a repayment plan based on owed percentages.
- Managed financial transactions involving debit cards and checks.
- Resolved customer concerns through attentive listening and solution-based approaches.
Coach/Supervisor
Sutherland Global Services
01.2021 - 01.2023
- Trained team associates in product knowledge, sales strategies, and debt recovery methods.
- Led a team of over 10 staff members effectively.
- Conducted individual meetings with agents to discuss performance evaluations.
Sales Agent
Sutherland Global Services
01.2021 - 12.2022
- Delivered outstanding customer service through prompt and courteous responses to requests.
- Delivered personalized support to improve customer experiences and drive sales.
Quality Analyst
Sutherland Global Services
08.2022 - 11.2022
- Evaluated calls ensuring quality standards.
- Identified and addressed key areas needing development in call handling.
- Facilitated meetings for implementing strategies to improve service standards.
Credit Officer / Back Office
Sutherland Global Services
07.2022 - 10.2022
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
Customer Service Representative
Sutherland Global Services
01.2021 - 08.2022
- Maintained focus on customer satisfaction while handling numerous incoming calls each day.
- Delivered prompt and effective solutions by attentively addressing customer inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative/Sales Agent
Digicel
01.2020 - 03.2020
- Assist high volume of customers on a daily basis with forward thinking strategies focused on addressing customer needs and resolving concerns
- Explained promotional opportunities and thoroughly informed customers about different products.
- Implemented initiatives aimed at reducing customer wait periods.
Education
High School Diploma - English, Electronic Development, Preparation Management, Human and Social Biology, Principles of Business
WOLMER'S GIRL'S HIGH SCHOOL
06.2019
Greenwich All Age
07.2013
Skills
- Proficient in Microsoft
- Leadership
- Teamwork
- Time Management
- Ability to work independently
- Effective Communication
- Critical Thinking
- Data entry
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Interpersonal skills
- Document preparation
- Written communication
- Quality assurance
- Professional demeanor
- Knowledge in Jira, IROZ, CRM, Zendesk
- Secretarial work
Languages
English
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Perfect Attendance
Timeline
Administrative Assistant
The National Heritage Trust
11.2024 - Current
Retail Administrative
Sutherland Global Services
01.2024 - 01.2025
Collections Agent
Sutherland Global Services
01.2023 - 01.2024
Quality Analyst
Sutherland Global Services
08.2022 - 11.2022
Credit Officer / Back Office
Sutherland Global Services
07.2022 - 10.2022
Coach/Supervisor
Sutherland Global Services
01.2021 - 01.2023
Sales Agent
Sutherland Global Services
01.2021 - 12.2022
Customer Service Representative
Sutherland Global Services
01.2021 - 08.2022
Customer Service Representative/Sales Agent
Digicel
01.2020 - 03.2020
High School Diploma - English, Electronic Development, Preparation Management, Human and Social Biology, Principles of Business
WOLMER'S GIRL'S HIGH SCHOOL
Greenwich All Age
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