Britanya Mckenzie
Kingston
Summary
Detail-oriented and dependable professional with experience in client support, administrative tasks, and retail operations. Strong communicator with the ability to manage multiple responsibilities, maintain accurate records, and support operational goals in fast-paced environments. Adaptable and capable of contributing across various industries.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Surfbreak Ocean Front Hotel
06.2024 - Current
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Liaised between guests and hotel management, relaying information, promotions and issues.
Customer Service Representitive
sutherland global services
06.2022 - 03.2023
- Responded to a large number of calls related to product and service inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Customer Care Representative
Support Services Group
06.2021 - 03.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Provided customer service and was involved in training 5 new team members each month.
Cashier
Stewarts Hardware
10.2020 - 05.2021
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Bachelor of Science - Tourism Management
University of Technology, Jamaica
Kingston Jm11-2027
Vere Technical High
Clarendon07-2019
Skills
- Customer care
- Departmental support
- Multi-tasking
- Microsoft office
- Time management
- Flexibility
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Surfbreak Ocean Front Hotel
06.2024 - Current
Customer Service Representitive
sutherland global services
06.2022 - 03.2023
Customer Care Representative
Support Services Group
06.2021 - 03.2022
Cashier
Stewarts Hardware
10.2020 - 05.2021
Bachelor of Science - Tourism Management
University of Technology, Jamaica
Vere Technical High