Britany Jones
Mandeville
Summary
Developed skills in client relationship management and strategic planning within collaborative business environment, looking to transition into new field. Demonstrated ability to analyze client needs and deliver targeted solutions. Seeking to leverage these transferrable skills in new professional challenge.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Associate Account Manager
Sutherland Global Service
07.2021 - 09.2024
- Developed strong relationships with clients through regular communication and excellent customer service.
- Built client relationships by acting as liaison between customer service and sales teams.
- Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Manchester High School
07-2020
Christiana High School
01.2014
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Bethabara Primary School
01.2012
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Sharon Basic School
01.2006
Skills
- Multi-tasker
- Teamwork and collaboration
- Customer service
- Goal oriented
- Schedule management
- Account oversight
- Able to balance work load effectively
- Flexible
- Organized
- Good communicator
- Contract negotiations
Qualification
CXC:
- Mathematics
- English A
- Principle of Accounts
- Principle of Business
- History
- Information technology
- French
- Economics
CAPE:
- Management of Business unit1
- Accounting unit1
- Economics unit1
- Caribbean Studies
- Management of Business unit2
- Accounting unit2
- Economics unit2
- Communication Studies
Timeline
Associate Account Manager
Sutherland Global Service
07.2021 - 09.2024
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Bethabara Primary School
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Sharon Basic School
High School Diploma -
Manchester High School
Christiana High School
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