Britanie Scott
West Avenue Central Village, Spanish Town P.A, St. Catherine
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
2019.09 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Human Resource Clerk
Jamaica Biscuit Company
2018.07 - 2018.08
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Worked with HR team to coordinate company events.
- Updated and maintained employee records to respond quickly to requests for information.
Assistant Teacher
JVB Academy
2018.06 - 2018.07
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one and group-based learning support focused on student progress.
Sales Associate
Village Stop ‘N’ Shop Supermarket
2017.07 - 2017.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Merl Grove High School (Sixth Form)
06.2019
High School Diploma -
Mer Grove High School
Constand Road, Kingston01.2018
Greater Portmore Primary School
06.2013
Skills
- Good communication skill
- Proficiency with computer application
- Able to make conversation politely
- Creative problem solving skills
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Active Listening
- Customer Service
Personal Information
- Age: 23
- Date of Birth: 01/14/01
References
Reference upon request.
Hobbies and Interests
- Reading
- Meeting new people
- Helping others
Timeline
Customer Service Representative
Hinduja Global Solutions
2019.09 - Current
Human Resource Clerk
Jamaica Biscuit Company
2018.07 - 2018.08
Assistant Teacher
JVB Academy
2018.06 - 2018.07
Sales Associate
Village Stop ‘N’ Shop Supermarket
2017.07 - 2017.08
Merl Grove High School (Sixth Form)
High School Diploma -
Mer Grove High School
Greater Portmore Primary School
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