Bridgette Powell
Montego Bay
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes, and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Telephone Operator & Customer Care Officer
National Water Commission
02.2022 - 01.2025
- Answer inbound calls and assist with account and billing queries
- Make outbound calls for follow-up and transfer to external departments
- Assistance with requests for payment arrangements and reconnection of water supply
- Creation and draft of Cashier’s daily, weekly, and monthly reports and weekly lodgment reports
- Creation of payment arrangement monthly report
- Cashiering
- Creation of disconnection listing
- Supervising contractors to carry out disconnection and verification of reading in case of abnormalities
- Actioning of accounts to reflect proper status once disconnected and reconnected
- Any other job duties that may be assigned
Geriatric Nurse - Caregiver
PRIVATE RESIDENCE
06.2021 - 01.2022
- Provide care for patient’s general needs (bathing, feeding, clothing)
- Bring the patient to all relevant clinical appointments
- Performing vital signs
- Making and receiving inbound and outbound calls
- Preparing meals and administering medications
- Perform general housekeeping duties (dusting, laundry, cleaning of cleaning the bathroom and kitchen)
Customer Service Representative - Chat (WFH)
NICE GLOBAL
05.2019 - 06.2021
- Company Overview: Driver Support & Solve iQ
- Assist with account queries and billing queries
- Assistance with the activation of the software on new computers
- Assistance with cancellation
- Educate customers about the services
- Driver Support & Solve iQ
Technical Support Representative
IBEX GLOBAL
11.2018 - 04.2019
- Company Overview: ADVANCE TECHNICAL SUPPORT
- Assist with troubleshooting steps to resolve internet connection issues
- Activation of new devices and sim cards
- Activation of new AT&T services
- Educate customers about their AT&T services
- ADVANCE TECHNICAL SUPPORT
Geriatric Nurse in Training
St. Monica’s Home for The Elderly
08.2018 - 09.2018
- Provide Hygiene Care
- Assist with the provision of meals
- Administer medication under the supervision of a registered nurse
- Perform vital signs
Customer Service Representative
CONDUENT
09.2017 - 07.2018
- Company Overview: BLUE CROSS BLUE SHIELD FLORIDA
- Provide benefits coverage for each member to providers
- Assist with claims inquiries regarding payments or denials
- Provide information regarding member medical policy and refer to provider to member’s dental policy
- BLUE CROSS BLUE SHIELD FLORIDA
Customer Service Representative
TELEPERFORMANCE
05.2017 - 07.2017
- Complete background reports on applicants for contract organization for employment
Customer Service Representative
XEROX
02.2015 - 03.2016
- Document drivers break down information
- Pilot drivers via mapping to locate and assign their services
- Follow specially outlined guidelines to assist ‘Platinum Customers’
- Follow up on open cases until they are entirely resolved
Education
Level 2 IVQ Diploma - Health Care (Geriatric Nursing)
Distinction College
09.2018
High School Diploma - Office Administration, English Language, Human and Social Biology, Mathematics, Information Technology, Principles of Accounts, Principle of Business, Social Studies
Harrison Memorial High School
07.2014
High School -
Anchovy High School
06.2010
Skills
- Microsoft Office
- Interpersonal skills
- Verbal and written communication
- Team Player
- Customer service
- Multitasking
- Front desk operations
- Telephone reception
- Records management
- Empathy and patience
- Typing speed
- Customer support
- Telephone switchboard operation
Timeline
Telephone Operator & Customer Care Officer
National Water Commission
02.2022 - 01.2025
Geriatric Nurse - Caregiver
PRIVATE RESIDENCE
06.2021 - 01.2022
Customer Service Representative - Chat (WFH)
NICE GLOBAL
05.2019 - 06.2021
Technical Support Representative
IBEX GLOBAL
11.2018 - 04.2019
Geriatric Nurse in Training
St. Monica’s Home for The Elderly
08.2018 - 09.2018
Customer Service Representative
CONDUENT
09.2017 - 07.2018
Customer Service Representative
TELEPERFORMANCE
05.2017 - 07.2017
Customer Service Representative
XEROX
02.2015 - 03.2016
High School Diploma - Office Administration, English Language, Human and Social Biology, Mathematics, Information Technology, Principles of Accounts, Principle of Business, Social Studies
Harrison Memorial High School
High School -
Anchovy High School
Level 2 IVQ Diploma - Health Care (Geriatric Nursing)
Distinction College
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