Bridgette Binns
Runaway Bay,St Ann
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Ltd
Montego Bay, St. James
01.2020 - 08.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- We have provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Brown's Town High
St. Ann07-2012
Skills
- Product Knowledge
- Information Security
- Data Collection
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Service Upselling
- Active Listening
- Customer Service
- Positive and professional
- Research
- Spreadsheets
Timeline
Customer Service Representative
Advanced Call Center Ltd
01.2020 - 08.2021
High School Diploma -
Brown's Town High
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