Brianna Scott
St. Catherine
Summary
Accomplished Customer Service Representative and Filing Clerk, notably with Happy Customers, adept in customer relationship management and problem-solving. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Demonstrated proficiency in critical thinking and service upselling, contributing to sales growth and streamlined document processing. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Happy Customers
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Filling Clerk
Criminal Records Office
06.2018 - 01.2019
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Ensured timely processing of incoming documents, maintaining an efficient workflow within the office environment.
- Increased overall productivity by consistently completing filing tasks ahead of schedule.
Education
High School Diploma -
Donald Quarrie High School
Jamaica06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Order Processing
Professional telephone demeanor
Customer Relationship Management (CRM)
Product and service solution
Live chat support
Service Upselling
Sales expertise
Filing
Certification
Fundamentals Of Customer Engagement
Timeline
Customer Service Representative
Happy Customers
01.2022 - Current
Filling Clerk
Criminal Records Office
06.2018 - 01.2019
High School Diploma -
Donald Quarrie High School
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