Brian Sang
8 Mary Sunley Crescent, Cardiff Hall, Runaway Bay,St. Ann
Summary
PROFESSIONAL SUMMARY HOTEL GENERAL MANAGER — MULTINATIONAL, 5-STAR & FOUR DIAMOND PROPERTIES:
CAREER SUMMARY Experienced leader with in-depth knowledge of the hospitality industry and record of accomplishment in building and enhancing hotel sales and services. A hands-on manager who is clearly focused on the bottom line, along with the personality and business acumen for strategic repositioning of operations and the making and implementing of tough financial decisions. Displays strong emotional intelligence to generate customer confidence and satisfaction and the communication skills for inspiring staff and leading a diverse workforce to exceed hotel standards of excellence. Able to deliver solid results in operations management, with over two decades of experience in leadership roles in Jamaica and the wider Caribbean.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Country Manager
Bahia Principe Jamaica
Runaway Bay, St. Ann
01.2022 - 01.2023
- Monitored and analyzed hotel's performance to identify areas of improvement and make necessary adjustments.
- Largest hotel in Jamaica (1375 rooms), 11 restaurants, meeting facilities and outdoor function spaces
- Recruited, trained and coached thirty five (35) members of Leadership team to support resort growth.
- Led diverse leadership team of two resorts: Bahia Principe Grand - Family All inclusive (850 rooms) and Bahia Principe Runaway - Adults only All inclusive (525 rooms)
- Achieved all targeted KPIs
- Strategically reopened resort post COVID
- Implemented TLC (tender loving care) to increase management and guests interaction, resulting in improvement in Guest Scores by 4%.
Cluster General Manager
Mystique St. Lucia By Royalton and Starfish St. Lucia
11.2019 - 12.2021
- www.mystiqueresorts.com
- Directs operations of 95 all-suites boutique resort (Mystique St
- Lucia), as well as 140 room Starfish St Lucia, with focus on lowering operating costs without compromising overall quality of guest experience.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Provided weekly income and quarterly cluster reports to Corporate Office.
- Implemented business strategies, increasing revenue and effectively targeting new markets
General Manager, BS
Starfish Jolly Beach Resort, Blue Diamond Resorts, Antigua
03.2019 - 10.2019
- Developed and led strong operations team for largest hotel (464-rooms) on island, while surpassing all performance targets in high-volume location
- Coordinated and led strategies to improve quality of service, improve revenue and contain costs.
- Developed positive working relationships with stakeholders to effectively coordinate work activities
- Illustrated potential obstacles when conducting site assessments for planned projects
- Wrote, reviewed and edited Standard Operating Procedure (SOP) in accordance with Company requirements
- Interacted with industry experts to develop training material and tools for personnel
General Manager
The Verandah Resort & Spa, Antigua
02.2017 - 02.2019
- Antigua www.verandahresortandspa.com
- Well sought-after family resort in eastern Caribbean Island of Antigua, responsible for Budgets, Staffing, Recruiting, Maintenance, Food & Beverage, Rooms, Sales & marketing Strategy
- Successfully improved employees culture, increased guest satisfaction by 5%, and turned around profit by 8% over previous financial period.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
General Manager
The Villas at Stonehaven
09.2014 - 12.2015
Hotel Manager
Beaches Ocho Rios, Boscobel, St. Mary Jamaica
09.2012 - 08.2014
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Planned and executed marketing activities to improve property brand and increase revenue
- Developed and implemented promotional strategies to increase occupancy
General Manager
Beaches Sandy Bay, Resort, Negril Jamaica
02.2008 - 08.2012
Hotel Manager
Sandals Whitehouse European Village and Spa, Westmoreland Jamaica
02.2006 - 02.2008
General Manager
Bougainvillea Beach Resort, Christ Church, Barbados
09.2004 - 01.2006
Hotel Manager
Runaway, Ann
02.2002 - 09.2004
Senior Assistant Manager
Renaissance Jamaica Grande, Ocho Rios
10.1996 - 02.2002
Education
MBA -
Nova Southeastern University
Food & Beverage / Hotel Mgmt
University of Technology
Kingston, JamaicaBachelor of Science (BSc) - Hotel Management
Nova Southeastern University
Fort Lauderdale, FloridaSkills
- Achieving financial excellence
- Project Management
- Owners and key stakeholder relationship
- Sales and Marketing
- Revenue Generation
- Resolving Guests' opportunities
- Implemented Staff Association to handle employees grievances and promote camaraderie
- Spearheaded property wide Energy Conservation to reduce utility costs
- Implemented Environmental Management program that led to resort being Green Globe certified
- Vendor Negotiations
- Profit and Loss
- Menu Planning
- Market Analysis
- Sales Expertise
- Client Account Management
Accomplishments
- Consistently improved guest engagement scores
- Developed, implemented, and updated new guest programs to further align on-site services to guests' needs and expectations
- Operational Initiatives - Integrated several new programs to transform business operations and further build revenues and guest satisfaction, while reducing unnecessary costs
- The following represents a sampling of programs:
- Guests benefited from a Guest Service Charter that addressed customer complaints within 24 hours
- Produced a Staff Association to handle staff grievances and promote camaraderie
- Introduced Be My Guest program that enabled staff to experience hotel amenities
- Redesigned Performance Management program that encouraged friendly competition amongst staff
- Spearheaded an Energy Conservation Program to reduce utility bills
- Implemented environmental Management program that led team to achieving the
- Green Globe Certified Sustainability for 2 consecutive years
Affiliations
Member of the Jamaica Hotel and Tourist Association (JHTA) Vice
Eschason Chaine des Rotisseurs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Country Manager
Bahia Principe Jamaica
01.2022 - 01.2023
Cluster General Manager
Mystique St. Lucia By Royalton and Starfish St. Lucia
11.2019 - 12.2021
General Manager, BS
Starfish Jolly Beach Resort, Blue Diamond Resorts, Antigua
03.2019 - 10.2019
General Manager
The Verandah Resort & Spa, Antigua
02.2017 - 02.2019
General Manager
The Villas at Stonehaven
09.2014 - 12.2015
Hotel Manager
Beaches Ocho Rios, Boscobel, St. Mary Jamaica
09.2012 - 08.2014
General Manager
Beaches Sandy Bay, Resort, Negril Jamaica
02.2008 - 08.2012
Hotel Manager
Sandals Whitehouse European Village and Spa, Westmoreland Jamaica
02.2006 - 02.2008
General Manager
Bougainvillea Beach Resort, Christ Church, Barbados
09.2004 - 01.2006
Hotel Manager
Runaway, Ann
02.2002 - 09.2004
Senior Assistant Manager
Renaissance Jamaica Grande, Ocho Rios
10.1996 - 02.2002
MBA -
Nova Southeastern University
Food & Beverage / Hotel Mgmt
University of Technology
Bachelor of Science (BSc) - Hotel Management
Nova Southeastern University
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