Brian Ricketts
MONTEGO BAY,JAMAICA
Summary
I am a detail-oriented individual who takes pride in my work and always strives to exceed expectations. I have a positive attitude and a strong work ethic, and I am dedicated to ensuring that guests have a comfortable and enjoyable stay. I am also a team player who works well with others and can effectively communicate with both guests and colleagues.
I am excited about the opportunity to join the team and contribute to the success of your establishment. I am confident that my skills and experience make me a strong candidate for this position, and I am eager to bring my enthusiasm and dedication to your organization.
Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm make me a great fit for the housekeeping cabin steward position
Overview
12
12
years of professional experience
Work History
Accounts Payables Specialist
Silicon Valley Commerce
California
12.2019 - 06.2023
- Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices
- Forecasted weekly projections resulting in improved cash flow and reduced gridlocks and delayed payments
- Developed and maintained a reconciliation system for tracking accounts receivable and accounts payable
- Built and maintained relationships with vendors and negotiated payment terms to reduce the company's overall expense
- Developed and maintained filing system
- Business development, managing existing vendor relationships by negotiating net terms, lines of credit and top tier discounts for products and services.
Teller
Sagicor Bank Ltd.
Montego Bay, Jamaica
01.2017 - 12.2019
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed transactions for clients including check cashing, deposits, withdrawals, opening of accounts
- Identify client needs, provide information on new or existing products and services and direct clients to other departments as needed
- Increased customer base through referrals from satisfied customers.
Guest Services Agent/Room attendant
Royalton Blue Waters Hotel
Mountain Spring Trelawny, Jamaica
07.2014 - 12.2016
- Assisting guest with check-in and checkout information
- Cash handling
- Reservation management
- Answering telephone calls and email inquiries
- Customer complaint resolution
- Provided concierge services
- Cleaning and servicing of guest rooms
- Replacing used towels and bathroom amenities (Soaps, shampoo, conditioner)
- Vacuuming of carpets
- Dusting and polishing of furniture and mirrors
- Restocking of beverages and snack bar
- Updating status of guest rooms on assignment sheet.
Ops Manager & Quality Analyst
ACT (Advanced Call Center Tech – AT&T U-verse Blue Campaign)
Montego Bay, Jamaica
03.2012 - 05.2014
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Monitors and evaluate inbound and outbound interaction quality
- Tracking issues using call monitoring tools and providing valuable feedback to agents to improve call quality and client experience
- Recruiting of new agents for campaign
- Preparing performance reports for clients by gathering and analyzing call agents’ data
- Evaluate individual performance reviews and overall team efficiency and productivity
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Collaborated with other departments to ensure customer satisfaction.
Retail Associate
Jimmy Buffet’s Air Margaritaville
Sangster Intl Airport MBJ
01.2011 - 03.2012
- Assisting customers with inquiries
- Opening and balancing of cash register
- Managing store appearance
- Recommendation of merchandise based on customer needs
- Suggestive selling to increase sales
- Managing inventory, stock taking
- Store opening and closing procedures.
Education
Associate Degree in Business Admin -
Montego Bay Community College
05.2007
Manning’s High (CSEC CXC Passes) -
06.2005
Skills
- Collaborative
- Analytical
- Customer Service
- Typing
- Data Entry
- Flexible
- Problem-solver
- Self-driven
- Time Management
- Computer literate
- Proficient in MS Office
- Excellent time management skills
- Excellent communication skills
- Very detail oriented
- Excellent multitasker
- Housekeeping experience
Personal Information
Nationality: Jamaican
References
- Latoya Brooks, Vendor Manager, Silicon Valley Commerce, 876-379-2383
- Dominque Gowan, Document Controller, Silicon Valley Commerce, 876-588-7864
Timeline
Accounts Payables Specialist
Silicon Valley Commerce
12.2019 - 06.2023
Teller
Sagicor Bank Ltd.
01.2017 - 12.2019
Guest Services Agent/Room attendant
Royalton Blue Waters Hotel
07.2014 - 12.2016
Ops Manager & Quality Analyst
ACT (Advanced Call Center Tech – AT&T U-verse Blue Campaign)
03.2012 - 05.2014
Retail Associate
Jimmy Buffet’s Air Margaritaville
01.2011 - 03.2012
Associate Degree in Business Admin -
Montego Bay Community College
Manning’s High (CSEC CXC Passes) -
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