Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

BRIAN CUNNINGHAM

Greater Portmore

Summary

Experienced Customer Care Representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Jamaica Public Service
04.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and complaints.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted customers with the rollout of the myJPS mobile app and promoted its use.
  • Process contracts to establish customers' accounts and onboard them to the grid.
  • Assist field personnel by providing the critical information they require.
  • Communicate with the Office of Utility Regulation (OUR) by offering support for concerns that have been escalated.

Presiding Officer

Wynters Acres S.D.A Church
09.2020 - 09.2020
  • Acquiring the proper training of the position prior to Election Day.
  • Swearing the oath of office or affirmation.
  • Ensuring that enough material is supplied by the Returning Officer.
  • Ensuring that post from 7 (Directions to electors) is in place outside polling station.
  • Swearing in indoor agents of candidates.
  • Examining ballot box to ensure that it is empty.
  • Ensuring that persons who apply to vote are listed as electors and are properly identified.
  • Explaining to voters how to mark ballot properly, how to fold ballot and the symbol given to the respective candidates.
  • Ensuring order in the polling station.
  • Ensuring that the ballot returned by the elector is the same one issued to him/her by checking the serial number.
  • Ensuring that the elector immerses his/her finger in the electoral ink before the ballot is placed in the box.

Camp Counselor

Discovery Bay Marine Lab
07.2019 - 08.2019
  • Working with other camp staff members to plan and coordinate camp events.
  • Guiding and teaching a range of outdoor activities including swimming, snorkeling, kayaking and hiking.
  • Leading campers as they participate in age appropriate activities.
  • Ensuring camper safety and compliance with camp rules and prevent accidents.
  • Administering first aid response in the event of injury.
  • Supervising and working one-on-one with campers.
  • Performing administrative tasks in staff meetings with fellow counselors.

Lifeguard and Certified Pool Operator

Continental Pools
05.2018 - 09.2018
  • Supervising swimming activities at the aquatic facility and ensuring the policies, guidelines, and safety procedures are followed.
  • Verifying membership details of members and guests availing pool facilities.
  • Administering first aid in the event of injury, rescue swimmers in distress or danger of drowning and administer CPR or artificial respiration if necessary.
  • Inspecting pool facilities, equipment, and water to ensure that they are safe and usable.
  • Conducting and recording the cleaning of pool and surrounding facilities and equipments, water tests and incident reports.
  • Monitoring and maintaining chemical room and pump room for pool filtration system.
  • Maintaining pool water chemistry according to state standard.
  • Performing pump room duties including backwash, handling and installation of chemicals as necessary.

Education

Associate Degree (Hons.) - Natural Science

St. Jago High School, Jamaica
07.2013

Skills

  • Excellent oral and written communication skills
  • Excellent Interpersonal Skills
  • Excellent Problem Solving skills
  • Excellent Time Management
  • Excellent Team Player
  • Strong Leadership skills
  • Strong Work Ethic
  • Critical Thinker
  • Good at using Initiative
  • Excellent Proficiency in Microsoft Suite (Word, Excel, Projects)
  • Excellent proficiency in programs such as (Banner CX2021, Harmony, Hexing)

Certification

Primary and secondary care CPR certified./AED/First Aid

Hobbies and Interests

Swimming, Listing music, Watching Sports, Reading inspirational books

Timeline

Customer Care Representative

Jamaica Public Service
04.2021 - Current

Presiding Officer

Wynters Acres S.D.A Church
09.2020 - 09.2020

Camp Counselor

Discovery Bay Marine Lab
07.2019 - 08.2019

Lifeguard and Certified Pool Operator

Continental Pools
05.2018 - 09.2018

Associate Degree (Hons.) - Natural Science

St. Jago High School, Jamaica

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