Drawing, Painting, Reading and Crocheting
Bretney Brevett
Customer Service Representative| Waitress| Room Service| Retail Clerk| Cleaner
Montego Bay, St.James, Jamaica
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
Customer Service Representative
Continuum
Montego Bay, Jamaica
02.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative Agent
Conduent
Montego Bay
02.2018 - 09.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Waitress
Iberostar Hotel Resort and Spa
Rose Hall, Montego Bay
02.2016 - 01.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Did room service on busy periods when it is slow in restaurants.
Retail Clerk
Super 88
Montego Bay
06.2014 - 08.2015
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
Education
High School Diploma -
William Knibb Memorial High School
Trelawny, Jamaica 1 2009 - 1 2014
No Degree - N/A
Green Pond Primary Infant And School
Montego Bay ,Jamaica 1 2006 - 1 2009
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Farm Primary and Junior High School
01.2004 - 01.2006
Skills
Complaint resolution
Professional telephone demeanor
Stock management
Stocking and replenishing
Creative problem solving
Retail store support
Order fulfillment
Recordkeeping strengths
Wine service
Food preparation and safety
Food running
Guest seating arrangements
Dining area maintenance
High-volume dining
Table setting knowledge
Food station setup
Flexible and Adaptable
Data Entry
Problem-Solving
Excellent Communication
Multitasking Abilities
Active Listening
Certification
Caribbean Examination Council – CXC
Interests
Timeline
Customer Service Representative
Continuum
02.2023 - Current
Customer Service Representative Agent
Conduent
02.2018 - 09.2022
Waitress
Iberostar Hotel Resort and Spa
02.2016 - 01.2018
Retail Clerk
Super 88
06.2014 - 08.2015
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Farm Primary and Junior High School
01.2004 - 01.2006
High School Diploma -
William Knibb Memorial High School
1 2009 - 1 2014
No Degree - N/A
Green Pond Primary Infant And School
1 2006 - 1 2009