Breanna Walker
Worcester
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Five Guys
02.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Autism Behavioral Technician
Autism Learning Partners
06.2022 - 09.2022
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Customer Service Representative
Sears
11.2021 - 02.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved concerns with products or services to help with retention and drive sales.
Food Service Worker
Little Caesars
06.2019 - 10.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Associate of Arts - Psychology
Quinsigamond Community College
Worcester, MA05.2024
High School Diploma -
Rusea's High School
Hanover, Jamaica06.2017
Skills
- Managing Operations and Efficiency
- Strategic Planning
- Team Leadership
- Cash Handling
- Schedule Management
Timeline
Autism Behavioral Technician
Autism Learning Partners
06.2022 - 09.2022
Manager
Five Guys
02.2022 - Current
Customer Service Representative
Sears
11.2021 - 02.2022
Food Service Worker
Little Caesars
06.2019 - 10.2021
Associate of Arts - Psychology
Quinsigamond Community College
High School Diploma -
Rusea's High School
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