Summary
Overview
Work History
Education
Skills
Certification
Language Proficiencies
References
Subjects
Timeline
Generic

Breanna Nembhard

Summary

A dynamic, well-mannered and resourceful individual, experienced with managing customer interactions via chat platforms, in person and over the phone, delivering the best and timely results.


Knowledge of conflict resolution techniques to maintain high customer satisfaction levels and productivity.


Willing and ready to carry out all tasks, while displaying professional and pleasant demeanor to contribute to the representation of your Company.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Indeed Customer Service Chat Rep

Ibex Global Solutions
11.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
  • Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
  • Managed multiple windows simultaneously while ensuring each interaction received personalized attention.
  • Investigated and resolved customer inquiries and requests quickly.

Laundry Attendant

Wildwood Linen Supply
04.2024 - 11.2024
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Aetna Healthcare Customer Service Rep

SAGILITY
08.2022 - 04.2024


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts Over the phone.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Customer Sales Representative

MPV International
11.2020 - 02.2022
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
  • Built strong relationships with clients through attentive service, leading to sales.
  • Emphasized product specifications to meet customer needs.

Education

Diploma - Linguistics

Universidad De Alcalá De Henares
Spain
12-2019

High School Diploma -

St Jago High
Jamaica
06-2017

Skills

  • Effective Communication
  • Interpersonal/People skills
  • Computer Literacy
  • Problem Solving
  • Speed and accuracy
  • Time management
  • Calm and professional under pressure
  • Team collaboration

Certification

  • Diploma after completing a 3 month course in Europe
  • School Leaving Certificate (2017)
  • CXC passes in all eight subjects (2017)

Language Proficiencies

Bilingual (Spanish and English)

References

Available upon request

Subjects

Caribbean Secondary Education Certificate passes in 8 subjects:



  • Mathematics (Grade 3)
  • English Language (Grade 1)
  • Office Administration (Grade 2)
  • EDPM (Grade 3)
  • Spanish (Grade 2)
  • French (Grade 3)
  • Integrated Science (Grade 3)
  • History (Grade 2)

Timeline

Indeed Customer Service Chat Rep

Ibex Global Solutions
11.2024 - Current

Laundry Attendant

Wildwood Linen Supply
04.2024 - 11.2024

Aetna Healthcare Customer Service Rep

SAGILITY
08.2022 - 04.2024

Customer Sales Representative

MPV International
11.2020 - 02.2022

Diploma - Linguistics

Universidad De Alcalá De Henares

High School Diploma -

St Jago High

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Breanna Nembhard