Brandy Sterling
NINTH STREET GREENWHICH TOWN
Summary
Dedicated and personable Customer Service Representative with a proven track record of delivering exceptional service and fostering positive customer relationships. Possessing strong communication skills, I excel in addressing inquiries, resolving issues, and ensuring customer satisfaction. With a keen attention to detail and a commitment to efficiency, I thrive in fast-paced environments and adapt quickly to new challenges. Known for my ability to remain calm under pressure and find creative solutions, I consistently meet and exceed performance targets. Eager to leverage my skills and enthusiasm to contribute to the success of your team and exceed customer expectations.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
7
7
years of professional experience
Work History
Sales Representative
Centerfield
05.2022 - 01.2024
- Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Increased market penetration with introduction of innovative sales tactics.
- Conducted detailed market analysis to guide development of sales strategies.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
Customer Service Representaeive
Sutherland Global
06.2017 - 03.2022
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer feedback to identify trends, driving initiatives that improved service delivery and operational efficiency.
- Developed training materials for staff, enhancing knowledge retention and consistency in customer interactions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
Camperdown High School
CAMPERDOWN ROAD KINGSTON09-2015
Skills
- Problem-solving skills
- Technical skills
- Professionalism
- Customer orientation
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
English (Fluent)
Educational Background
- 8 CSEC SUBJECTS
- Mathematics, English Language, Human and social Biology, Physics, Biology, History, Information Technology, Principles of Business.
- 6 CAPE SUBJECTS
- Sociology Unit 1 and 2, Communication Studies, Caribbean Studies, Information Technology Unit1 and 2
Additional Information
- I was a subject matter expert at Sutherland global from 2021-2022
- I provide guidance, expertise, and insights on matters related to customer questions, queries or concerns.
Timeline
Sales Representative
Centerfield
05.2022 - 01.2024
Customer Service Representaeive
Sutherland Global
06.2017 - 03.2022
High School Diploma -
Camperdown High School