Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Brandon D. Dixon

Eltham View,Jamaica

Summary

Detail-oriented administrator with expertise in Microsoft and Adobe software. Completed an Associate's degree in ICT, demonstrating strong data analysis and file organization skills during an internship at the National Housing Trust. Recognized for high productivity and efficiency in customer service roles, with specialized abilities in conflict resolution, data entry, and customer relationship management. Proven communication and problem-solving skills enhance customer experiences and drive positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sagility Ltd
06.2025 - Current
  • Delivered exceptional customer service to members through various communication channels.
  • Created and logged customer interaction cases to enhance service tracking.
  • Handled inbound calls from members, effectively explaining plan benefits and claims.
  • Updated Protected Health Information in compliance with regulations.
  • Resolved customer inquiries via phone, email, and chat support.
  • Utilized customer relationship management systems to improve service efficiency.

Administrator

T.E.M.P.O
10.2021 - 12.2024
  • Supported teachers in classroom preparation and lesson planning tasks.
  • Compiled and organized files for efficient access and retrieval.

Summer Intern

HI PRO ACE Supercentre
08.2024 - 09.2024
  • Assisted in maintaining inventory accuracy and organization within the supercentre.
  • Engaged in training sessions to learn safety protocols and operational procedures effectively.

Summer Intern

National Housing Trust
06.2023 - 08.2023
  • Conducted comprehensive data analysis to enhance quarterly business reviews.
  • Restructured files and records for improved accessibility and organization.

Education

Associate’s - ICT

Mico Evening College
01.2024

High School Diploma -

St. Jago High School

Skills

  • Microsoft Office Suite
  • Customer service and support
  • Case management
  • Customer relationship management
  • Data analysis and reporting
  • Adobe Creative Cloud proficiency
  • File organization and management
  • Building rapport and trust
  • CRM software expertise
  • De-escalation techniques
  • Appointment scheduling and coordination
  • Attention to detail
  • Effective communication skills
  • Conflict resolution strategies

Hobbies and Interests

  • Photo & Video Editing
  • Basketball & Football

Timeline

Customer Service Representative

Sagility Ltd
06.2025 - Current

Summer Intern

HI PRO ACE Supercentre
08.2024 - 09.2024

Summer Intern

National Housing Trust
06.2023 - 08.2023

Administrator

T.E.M.P.O
10.2021 - 12.2024

Associate’s - ICT

Mico Evening College

High School Diploma -

St. Jago High School
Brandon D. Dixon