BRANDINA B. BROWN
Kingston
Summary
Dedicated and driven professional with a solid background in the Hospitality and Tourism industry. Eager to enhance organization reputation by leveraging management expertise to exceed expectations. Demonstrated success in boosting customer satisfaction, streamlining operations, and guiding top-performing teams.
Overview
5
5
years of professional experience
Work History
HOSTESS
Cracker Barrel
05.2023 - 09.2023
- Make reservations
- Meet and Greet customers
- Assign table and seat Guest
- Ensure rooms cleanliness conditions are met
HOUSEKEEPER /INSPECTOR
Delton Grand Resort & Spa
05.2023 - 09.2023
- Prepare work orders
- Assessing housekeepers
- Checking rooms after housekeepers have cleaned
- Ensure rooms cleanliness conditions are met
Supervisor
Rocksteady Seafood and Bar
01.2022 - 08.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
HOUSEKEEPER
Wilderness Resort (Glacier Canyon Lodge)
06.2021 - 09.2021
- Clean and organized assigned rooms
- Clean and maintain public areas
- Check and update work sheets
SERVER
Monk's Bar and Grill
06.2021 - 09.2021
- Submit orders to the kitchen
- Bring food to guests
- Filling Drinks
SERVER/HOSTESS
Harbor Grill Orchid Lounge
06.2019 - 09.2019
- Greet and seat guest
- Placing Silverware
- Take guests food order
BUSSER
Ballard's Beach Resort
05.2018 - 08.2018
- Assist servers
- Clean Tables
- Sweeping and Mopping
Education
BACHELOR OF SCIENCE DEGREE - HOSPITALITY AND TOURISM MANAGEMENT, HOTEL AND RESORT MANAGEMENT
University of Technology
11.2023
DIPLOMA - undefined
Knox College High
07.2016
Skills
- Computer skills - Microsoft Office ,Excel
- Written and Oral Communication
- Team Oriented
- Fluent English speaker
- Problem Solving skills
- Critical Thinking skills
- Property Management System
- Reservation Management
- Guest Relationships Management
Reference
Available upon request
Timeline
HOSTESS
Cracker Barrel
05.2023 - 09.2023
HOUSEKEEPER /INSPECTOR
Delton Grand Resort & Spa
05.2023 - 09.2023
Supervisor
Rocksteady Seafood and Bar
01.2022 - 08.2022
HOUSEKEEPER
Wilderness Resort (Glacier Canyon Lodge)
06.2021 - 09.2021
SERVER
Monk's Bar and Grill
06.2021 - 09.2021
SERVER/HOSTESS
Harbor Grill Orchid Lounge
06.2019 - 09.2019
BUSSER
Ballard's Beach Resort
05.2018 - 08.2018
DIPLOMA - undefined
Knox College High
BACHELOR OF SCIENCE DEGREE - HOSPITALITY AND TOURISM MANAGEMENT, HOTEL AND RESORT MANAGEMENT
University of Technology
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