Brad Clarke
Customer Service Agent
Westmoreland, Grange Hill
Summary
To become an innovative, inspirational, responsible and vibrant individual in the workplace, while advancing my career and expanding my knowledge.
Reliable in executing any task Willing to learn new task Self-Motivated and organized Goal Oriented and high level of team spirit
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service/Sales Representative
Alorica BPO
03.2023 - 10.2024
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Security Agent
Longport Aviation Security
01.2022 - 12.2023
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Checked and verified photo identification prior to granting facility access.
Delivery and Warehouse Management
Meng Enterprise
04.2022 - 12.2022
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
Ancillary Worker
Express Fitness LTD
10.2020 - 12.2020
Sand Blasting
Fray Sand Blasting
01.2020 - 12.2020
Screen Printing Assistant
Self Employed
01.2019 - 12.2019
Education
One CXC General Proficiency -
Kingston Technical High
09.2014 - 08.2017
City and Guilds Welding - undefined
Kingston Technical High
Skills
Product knowledge
Active listening
Call center experience
Business growth and retention
Customer Service
Philosophy
I can do all things through Christ who strengthen me.
Timeline
Customer Service/Sales Representative
Alorica BPO
03.2023 - 10.2024
Delivery and Warehouse Management
Meng Enterprise
04.2022 - 12.2022
Security Agent
Longport Aviation Security
01.2022 - 12.2023
Ancillary Worker
Express Fitness LTD
10.2020 - 12.2020
Sand Blasting
Fray Sand Blasting
01.2020 - 12.2020
Screen Printing Assistant
Self Employed
01.2019 - 12.2019
One CXC General Proficiency -
Kingston Technical High
09.2014 - 08.2017
City and Guilds Welding - undefined
Kingston Technical High
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