Bobbian Hanson
Technical Specialist|Virtual Assistant|Data Entry Clerk
233 Raspberry Drive Clifton Bernard Lodge,,Spanish Town St Catherine Jamaica
Summary
Accomplished Technical Specialist with a proven track record at Flow Jamaica Limited, enhancing system functionality and streamlining operations. Expert in hardware and software updates, with a knack for user training, demonstrating exceptional technical support skills. Achieved significant improvements in technology use, leveraging telecommunications expertise and interpersonal abilities to foster team growth and operational efficiency.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Technical Specialist-Escalations And Special Projects
Flow Jamaica Limited
06.2021 - 01.2025
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Executed thorough diagnostics on organizational resources.
- Authored best practices documentation for use in new personnel onboarding processes.
- Improved systems with addition of new features and infrastructure.
Technical Support Representative (Flow Account)
Advantage Communications Jamaica Limited
11.2019 - 05.2021
- Used ticketing systems to manage and process support actions and requests.
- Maintained optimal performance under heavy call flow, fulfilling technical assistance requests.
- Responded to customer inquiries and provided technical assistance over phone.
Aviation Security Officer
Port Security Corps Limited
03.2015 - 10.2019
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Education
City And Guilds Diploma ( Level 2 ) - Health Care Management
Career Academy Of Professional Studies
07.2012
High School Diploma - Secondary Education
St Jago High School
10.2010
Skills
- Customer service experience
- Experience in the Telecommunications Industry
- Strong Technical support background
- Good Management skills
- Analytical and Problem-solving
- Adaptability
- Good communication and Interpersonal skills
- Time management
- Excellent Team player
Certification
Certification in Virtual Assistant- Impulse (2025)
Certification in Typing and Data Entry- Impulse (2025)
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsWork from home optionWork-life balanceFlexible work hoursQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Tech Enthusiast – Staying updated on the latest telecom trends and innovations. ⌨️ Typing & Data Man
I like staying updated on the latest telecommunication trends, AI applications and innovations, also I take great pride in my job and how I efficiently carry out my job function so with my new certification in Typing, I enjoy refining my speed and accuracy through practice.
Timeline
Technical Specialist-Escalations And Special Projects
Flow Jamaica Limited
06.2021 - 01.2025
Technical Support Representative (Flow Account)
Advantage Communications Jamaica Limited
11.2019 - 05.2021
Aviation Security Officer
Port Security Corps Limited
03.2015 - 10.2019
High School Diploma - Secondary Education
St Jago High School
Certification in Virtual Assistant, Typing and Data Entry - Impulse (2025)
City And Guilds Diploma ( Level 2 ) - Health Care Management
Career Academy Of Professional Studies
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