Bianca Harrison
Red Deer,AB
Summary
Results - driven Client Service Supervisor with a track record of delivering high-quality service and completing tasks efficiently. Skilled in client relationship management, strategic planning, and process improvement to enhance service delivery. Excel at communication, problem-solving, and leadership to navigate complex client needs and team dynamics for optimal outcomes.
Overview
6
6
years of professional experience
Work History
Senior Client Service Supervisor
ATB Financial
05.2023 - Current
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Conducted regular meetings with customer service staff to review performance metrics, provide coaching and discuss strategies for meeting goals.
- Prepared monthly reports on client retention rates, response times, quality assurance ratings.
- Created reports summarizing key performance indicators related to client satisfaction levels.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
Sales Associate
Rexall Pharmacy
05.2020 - 07.2024
- Independently managed assigned tasks.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
Client Service Representative
ATB Financial
03.2022 - 05.2023
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
- Cultivated culture of continuous improvement and innovation to improve efficiency and drive results.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
Physical Therapist Assistant
Mount Sinai Hospital
04.2019 - 05.2019
- Effectively communicated with patients and their families about treatment plans
- Completed patient reports after therapy sessions.
Education
Humber College
Toronto, OntarioSkills
- Customer Satisfaction
- Business services support
- Account Management
- Client Relationships
- Client Retention
- Data-driven decision-making
- Relationship Management
- Client rapport
Corecompetences
- Proven ability to effectively handle multi-task levels of responsibility.
- A solid communicator with strong interpersonal and time management skills.
- Go-getter attitude with the ability to quickly grasp new ideas and concepts.
References
References available upon request
Accomplishments
- High performer recognition for exceeding targets in 2023
Timeline
Senior Client Service Supervisor
ATB Financial
05.2023 - Current
Client Service Representative
ATB Financial
03.2022 - 05.2023
Sales Associate
Rexall Pharmacy
05.2020 - 07.2024
Physical Therapist Assistant
Mount Sinai Hospital
04.2019 - 05.2019
Humber College
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